United Parcel Service of America, Inc.

Sumeet Pradeep Shroff

Robert Klingenberg

Joe Rizzo

Joe S Rizzo

Nagesh Kadaba

Todd R Brown

Thomas V Hoffmann

Michael J Donohue

Larry Augsburger

Susan Ruggles

Shane Hennessy

John Brelesky

Michael Kerr

Julian Pulfrey

Ferdinand So

Jeffrey J Horne

Kenny Takano Takahashi

Mark C Estes

John Slayton

Andy Tibbs

Chris Grubb

Ed Hojecki

Thomas V Hoffman

Robbyn Usherwood

Linda Touch

Brian Gerhard

Torsten Helge Huebner

Peter Wilhelm Wonnemann

Jeremy Michael Melis

Rosalie Piccione

Issac Azar

Computer program products, methods, systems, apparatus, and computing entities for tracking an item delivery are provided. In one embodiment, an item is associated with a vehicle (e.g., manned or unmanned terrestrial vehicle, nautical vehicle, and/or aerial vehicle) by updating item data in a database. An item tracking session is then generated based on the item data. Upon the determination that session availability trigger has occurred, access to the item tracking session is provided to a user. Data representing an updated location of the delivery vehicle is then used to update the item data to indicate the current location of the item as the updated location of the vehicle.

Sharing location information with a recipient

Embodiments of the present invention provide methods, systems, apparatuses, and computer program products for determining delivery or pick-up windows. In one embodiment a method is provided comprising determining whether sufficient historical information/data to determine an estimated pick-up/delivery time is received for each weekday when deliveries are made and in response to determining that the sufficient historical information/data is available for a first weekday, determining an estimated pick-up/delivery time for the first serviceable point and for the first weekday based on the sufficient historical information/data for the first serviceable point and for the first weekday. Similarly, in response to determining that the sufficient historical information/data is not available for a second weekday, determining an estimated pick-up/delivery time for the first serviceable point and for the second weekday based on the first historical information/data.

Determining estimated pick-up/delivery windows using clustering

Systems and methods are disclosed for providing personalized delivery services by a carrier providing a package delivery service. For example, a consignee may indicate a delivery preference to be applied to delivery of a package, such as indicating a specific location where the package is to be left upon delivery, if the consignee is not present to accept the package. In one embodiment, the consignee may be notified by the carrier of the scheduled delivery of the package, and may be linked to the carrier's web site to indicate a delivery preference. Alternatively, the delivery preference may be indicated by the consignee proactively accessing the web site. After conveying a delivery preference, the carrier's systems communicate the delivery preference at the appropriate time to a portable computing device which informs the delivery personnel of the consignee's delivery preference. Other embodiments allow the consignor to indicate delivery preferences.

Systems and methods for providing personalized delivery services

An apparatus for facilitating product exchanges includes a processor and memory storing executable computer code causing the apparatus to at least perform operations including triggering an exchange procedure to return a product(s) to an entity responsive to receipt of an indicated selection of a return service option. The computer program code may further cause the apparatus to generate a return label(s) and identify a box(es) for inclusion of the product responsive to the receipt of the indicated selection and may generate a notification(s) notifying a user of a pickup time for the product and receive an indication that the product is packaged in the box(es), that information of the return label is captured and that the product is collected for delivery. The computer program code may further cause the apparatus to receive an indication that the product is delivered to entity. Corresponding methods and computer program products are also provided.

Systems, methods, apparatuses and computer program products for facilitating product exchange services

A system, in various embodiments, is configured to redirect undeliverable parcels to alternate delivery locations. The parcels may be undeliverable due to an unavailability of an intended recipient of the parcels to sign for the parcels or otherwise take delivery of the parcels at the delivery address. The system may be configured to determine a suitable alternate delivery location based at least in part on: one or more parcel recipient preferences, one or more parcel shipper preferences, a location of the delivery address, etc. The system may be further configured to notify the parcel recipient of a redirection of the parcel to the alternate delivery address.

Systems and methods for parcel delivery to alternate delivery locations

Systems and methods are disclosed for providing personalized delivery services by a carrier providing a package delivery service. For example, a consignee may indicate a delivery preference to be applied to delivery of a package, such as indicating a specific location where the package is to be left upon delivery, if the consignee is not present to accept the package. In one embodiment, the consignee may be notified by the carrier of the scheduled delivery of the package prior to a first delivery attempt, and may be linked to the carrier's web site to indicate a delivery preference. Alternatively, the delivery preference may be indicated by the consignee proactively accessing the web site. After conveying a delivery preference, the carrier's systems communicate the delivery preference at the appropriate time to a portable computing device which informs the delivery personnel of the consignee's delivery preference. Other embodiments allow the consignor to indicate delivery preferences.

A system and method in which a buyer registers for a buyer's shipping account and uses the shipping account to pay shipping costs associated with purchases made over the Internet. When a buyer purchases merchandise over the Internet from either a retailer's website or from an individual through an online auction, the buyer is capable of controlling the shipping process by logging on to their buyer's shipping account. Among other things, the buyer can use their shipping account to select the desired type of shipping service (overnight air or ground) and populate a shipping label with shipping information such as delivery address, return address, and preferred delivery time windows. Once the shipping label has been populated and verified, the shipping label is electronically transferred to the seller for use in shipping the package. The system and methods of the present invention allow the buyer greater control over the shipping process. In many cases, the present invention will also help buyers/receivers control costs by eliminating the shipper's shipping and handling fee.

Buyer-initiated shipping system

Systems and methods are disclosed for providing personalized delivery services by a carrier providing a package delivery service. Typically, the consignee indicates a delivery preference to be applied to delivery of a package, such as indicating a specific location where the package is to be left upon delivery, if the consignee is not present to accept the package. In one embodiment, the consignee may be notified by the carrier of the scheduled delivery of the package, and may be linked to the carrier's web site to indicate a delivery preference. Alternatively, the delivery preference may be indicated by the consignee proactively accessing the web site. After conveying a delivery preference, the carrier's systems communicate the delivery preference at the appropriate time to a portable computing device which informs the delivery personnel of the consignee's delivery preference. Other embodiments allow the consignor to indicate delivery preferences.

Growing community of inventors

Chamblee, GA, United States of America

Sumeet Pradeep Shroff