Microsoft Technology Licensing, LLC

Suma SaganeGowda

Louis Amadio

Toji T Oommen

Artem Zhurid

Jaydeep Singh

Nayab Khan

Tanvir Rahman

Raymond Arifianto

Keerti Rane

Nicholas Das

John S Green

Krishnaswamy J Babu

Srikanth Malladi

Dale Edward Phurrough

Pramod Kamalakar Walvekar

Techniques for controlling a voice activated feature of a voice activated device are described. Data from one or more sensors and data indicative of a status of a user are received. Based on the analyzing the data, a proximity of the user relative to the location of the voice activated device is determined. One or more voice activated features of the voice activated device are enabled based at least in part on the determined proximity, one or more rules, and one or more user preferences.

Voice enabled features based on proximity

In a support service for computing devices or software (or other service), a determination is made based on an incident report that additional data is needed. A first template is chosen from a set of templates and that chosen first template is customized for the particular incident to create a data collection plan. The data collection plan includes a set of data collection items. The data collection plan is forwarded to a user client device associated with the incident report. At the user client device, a user can choose to proceed with all or a subset of the data collection items. Data is then collected for the selected data collection items. The user is then provided with the opportunity to select which of the collected data to upload back to the support service. The collected data is then uploaded, and the incident status is updated and made available.

Troubleshooting to diagnose computer problems

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Suma SaganeGowda