Alcatel Lucent

Suhasini Sabnis

Reinhard P Klemm

Richard Baxter Hull

Bharat Kumar

Vijay Kumar Gurbani

Gang Zhou

Uma Chandrashekhar

Andrew Roy McGee

S Rao Vasireddy

Aniruddha Gokhale

Carlos Solari

Victoria Hiering

Luis Nieto

Various exemplary embodiments relate to a method and related security evaluation system including one or more of the following: determining, at the security evaluation system, a plurality of security dimensions to be evaluated for the target system; determining a reference value for each of the plurality of security dimensions, wherein each reference value is representative of a minimum target value for the associated security dimension of the target system; evaluating the security of the target system to generate an actual value for each of the plurality of security dimensions; and generating a security index representation that displays the reference value and the actual value of each of the plurality of security dimensions for the target system.

Method and apparatus to measure the security of a system, network, or application

A customer relationship management system is disclosed for matching a given work item with an agent. The system includes a database to hold customer information, agent information, and system information, and a network contact center server operative to receive the given work item from the customer and route it to the agent based at least in part on the information in the database. The network contact center server is configured to control the conduction of an automated web dialogue with the customer via a separate web server and is further configured to control the conduction of an automated voice dialogue with the customer via an interactive voice response system. The automated web dialogue and the automated voice dialogue are thereby both conductable under the control of the network contact center server.

Customer relationship management system with network contact center server configured to control automated web and voice dialogues

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Marlboro, NJ, United States of America

Suhasini Sabnis