Mobile Iron, Inc.

Medallia, Inc.

Sudheer Babu Chittireddy

Mansu Kim

Benjamin Chokchai Markines

Embodiments discussed herein refer to systems and methods for chatbot interactions. When chatbot derived interactions are detected, the system can prevent those interactions from being further processed. This can be performed by an analysis system operative to engage in a dialog with customers. The system can manage a dialog with a first customer and evaluate the dialog to determine whether any interactions or responses are associated with a chatbot or a human. Interactions or responses determined be associated with a chatbot are dropped and not permitted to be further processed by the analysis system.

Systems and methods for managing bot-generated interactions

Techniques of the present disclosure register a device to a mobile device management (MDM) network to enable access of the MDM network. In some embodiments, a registration service receives a request to register a device as a device managed by an enterprise associated with the registration service. In response, the registration service sends a response redirecting the device to authenticate via an authentication service, where the device is configured via an authentication profile to authenticate via the authentication service. The device sends a token issued by the authentication service of the enterprise. The registration service provides access to the registration service based the received token, including by allowing the registration service to be used to register the device as a device managed at least in part by the enterprise. The present techniques improve security of communications by registering a device without requiring input of sensitive authentication information.

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Cupertino, CA, United States of America

Sudheer Babu Chittireddy