Accenture Global Solutions Limited

Sudhanshu A Dwivedi

Chung-Sheng Li

Madhura Shivaram

Guanglei Xiong

Emmanuel Munguia Tapia

Chinnappa Guggilla

Colin Connors

Mohammad Jawad Ghorbani

Suraj Govind Jadhav

Sumeet Sawarkar

Kyle Patrick Johnson

Saurabh Mahadik

Karthik Meenakshisundaram

Nagendra Kumar M R

Christopher Cole

Praveen Maniyan

Naveen Bansal

Sachin Aul

Ankit Pandey

Hariram Krishnamurth

Karthik Lakshminarayanan

A curator captures input data corresponding to service tasks from an external source. Further, a browser extension collects intermediate service delivery data for the service tasks from the external source. Subsequently, a learner stores the input data and the intermediate service delivery data as training data. Then, a receiver receives a service request from a client. The service request is indicative of a service task to be performed and information associated with the service task. Further, an advisor processes the service request to generate an intermediate service response. Thereafter, the advisor determines a confidence level associated with the intermediate service response and ascertains whether the confidence level associated with service response is below pre-determined threshold level. If the confidence level is below a pre-determined threshold level, the advisor automatically generates a final service response corresponding to service request based on training data.

Integrated service centre support

Growing community of inventors

Bengaluru, India

Sudhanshu A Dwivedi