Cisco Technology, Inc.

Subrata Dasgupta

Ammar Rayes

Shyyunn Lin

Virendra K Malaviya

James McDonnell

Pradeep K Banerjee

Gregory S Thompson

Gaurav Garg

Venkataraman Sivasankaran

Mark Whitteker

Tom Deckers

Techniques are disclosed for hiding sensitive information from a provider of support services. In one embodiment, a first network device determines that network device information includes non-sensitive data and sensitive data. In response to the determining, the first network device generates mapping data that maps dummy information to the sensitive data. The first network device generates output data that comprises the non-sensitive data and the dummy data and sends the output data to a second network device. In other embodiments, the user may select the network parameters that are sensitive. The first network device may also receive first report data from the second network device that identifies a network problem and includes the dummy data and generate second report data by using the mapping data to replace the dummy information with the sensitive data.

Data privacy for smart services

In one embodiment, a method for securely transferring entitled data from one or more devices in a customer's network to a vendor's network via a public network is described. The data is obtained from a collection module communicatively coupled to the devices. The obtained data is transformed into a format that is recognized by a backend server present in the vendor's network. The transformed data is then assorted by associating the transformed data with corresponding one or more devices. Finally, the assorted data is then encrypted and sent to the backend server securely via the public network along with entitlement attributes corresponding to the one or more devices.

Method and apparatus for entitled data transfer over the public internet

A method is provided in one example and includes verifying a storage capacity of a network element coupled to an end device over a network connection. The method also includes executing script provided in the network element, which is configured for exchanging packets in a network environment. The script initiates a collection of data being retrieved from the end device. The data can be Fault, Configuration, Accounting, Performance, and Security (FCAPS) data associated with the end device. The data collected from the end device is communicated to a next destination.

System and method for providing a script-based collection for devices in a network environment

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San Jose, CA, United States of America

Subrata Dasgupta