Dell Products Inc.

Subramanian Ganesan

Yuan-Chang Lo

Carlton A Andrews

Todd Erick Swierk

Clint H O'Connor

Gary Douglas Huber

William Allen Curtis

Frank Howard Molsberry

Timothy E Abels

Michael Haze

Mark Andrew Collins

Rajveer Singh Kushwaha

Stephen Francis Schuckenbrock

Brian J Decker

Bruce C Bell

Phillip M Seibert

Michael Todd Boyum

Systems and methods for providing service and to computing devices. In some embodiments, an Information Handling System (IHS) includes a Basic I/O System (BIOS) and a memory coupled to the BIOS, the memory including program instructions stored thereon that, upon execution by the IHS, cause the IHS to: determine that the IHS is operating in a degraded state; and initiate one or more support, diagnostics, or remediation operations in response to the determination.

Systems and methods for providing service and support to computing devices with boot failure

A system, method, and computer-readable medium are disclosed for managing a system's entitlement to digital assets when the system's components are replaced. A unique system identifier, comprising the unique identifiers of predetermined system components, is associated with digital assets data to generate digital assets entitlement data, which in turn entitles the system to process the digital assets data. The digital assets entitlement is perpetuated when a first unique system component identifier is replaced with a second unique system component identifier.

System and method for identifying systems and replacing components

An apparatus for providing remote services to an integrated information technology environment. The apparatus comprises a remote management platform. The remote management platform comprises a service delivery platform which comprises a plug in module. The plug in module is configurable to comprise a plurality of service functions. The plug in module enables some or all of the plurality of service functions to be selectively enabled.

Remote monitoring and management ordering system for an information technology remote services management environment

A system which enables a secure network boot to address customer services offerings. The customer service offerings can include on-demand diagnostics to system reinstallation as well as automatic entitlement validation and service installation. Such a system enables a method of network booting that can be secure from beginning to end, is routable in any network configuration that supports Internet routing, avoids traditional infrastructure requirements thereby making the infrastructure more accessible, is extensible to address scaling requirements, is extensible to EFI technology and can be used on existing BIOS option-ROM implementations, provides a better (i.e., simpler, more secure) customer experience for network boot services, provides a multi-stage architecture that allows numerous service offerings to be obtained once entitlement is validated, and provides for both In-Band (OS operational and booted) and Out-of-Band (OS not operational or not installed) access to remote service capabilities.

Automated services procurement through multi-stage process

Growing community of inventors

Austin, TX, United States of America

Subramanian Ganesan