Sunstar Precision Co., Ltd

Su Moon Kwak

An embroidery machine includes a plurality of heads installed above a working table and spaced apart from each other. A needle holder inside each head is slidingly movable up and down and includes a plurality of hooks at a lower part vertically opposite to the needle holder. A plurality of embroidery frames are installed between the needle holder and the hook. A guide rail is disposed in the X direction with respect to each embroidery frame, and an X-axis driver linear motor moves the embroidery frame in the X direction. A guide rail is disposed in the Y direction with respect to each embroidery frame, and a Y-axis driver linear motor moves the embroidery frame in the Y direction. A controller controls a plurality of X-axis and Y-axis driver linear motors and actuates or stops only one of the plurality of embroidery frames.

Embroidery machine

An embroidery machine technical support system includes at least one technical support server and a plurality of embroidery machines communicating with the technical support server through a public network. Each embroidery machine has an emulator in order for the embroidery machine to establish connection to the technical support server through the public network, receive a technical support page from the technical support server, send a technical information request signal to the technical support server using the technical support page, and receive corresponding technical information from the technical supporter server. The technical support server sends the technical support page when the embroidery machine establishes connection with the technical support server and sends technical information in response to the technical information request signal from the embroidery machine.

Embroidery machine technical-support system and method and storage medium to implement the method

A method for diagnosing a fault of a embroidery machine, includes the steps of: (a) indicating that an embroidery operation is stopped by the fault of the embroidery machine and displaying a web-browser drive guide message; (b) displaying a fault diagnosis-dedicated web-page in response to a web-browser drive signal inputted by an operator; (c) transmitting fault-related information, inputted into the fault diagnosis-dedicated web-page by the operator, from an embroidery system to a server computer system; and (d) transmitting the fault diagnosis-dedicated web-page from a server computer system to the embroidery system, diagnosing the fault of the embroidery machine by employing the fault-related information inputted into the fault diagnosis-dedicated web-page in order to generate fault diagnosis information, and transmitting the fault diagnosis information to the embroidery system.

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Inchon, South Korea

Su Moon Kwak