Genesys Telecommunications Laboratories, Inc.

Other

Stéphane M Blecon

Boris Nicolas

Divi Laine

Frédéric M Thomas

Stéphane M Hervochon

A telephony system comprising means to establish an initial telephone call () between at least two initial telephone terminals () characterized in that it further comprises:

Telephony system with a background recapilation feature

Process for sending an electronic file to at least one contact () of a user (), said process providing for the activation by said user of a sharing function, said process further providing for, upon said activation:

Process for sending an electronic file to at least one contact of a user

A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.

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Bohars, France

Stéphane M Blecon