Hand Held Products, Inc.

Steven Thomas

Kwong Wing Au

John Pecorari

James Geisler

Christopher Lofty

Keith Braho

Kurt Charles Miller

Duane Littleton

Justin Volz

Tonya Custis

Navaneetha Myaka

Duff Halart Gold

Kartik Suchindra Babu

Michael Naughton

Ronald Shane Fazzio

Adam Jack Hertzman

Arup Suprakash Mukherjee

Surya K Tanneru

Jared John Schmidt

Brian Matthew Connelly

Brent Alan Nichols

A workflow management system for managing the storage, retrieval, and transport of items in a warehouse includes a voice-directed mobile terminal. The system also includes a server computer in communication with the voice-directed mobile terminal. The server computer includes a tasking module for transmitting task data to the voice-directed mobile terminal. The server computer also includes a workflow-analysis module for generating, based at least in part upon an analysis of workflow dialog between the voice-directed mobile terminal and the user, performance data relating to the performance of tasks associated with the storage, retrieval, and/or transport of the items.

System and method for workflow management

Logistical operations (e.g., warehouses) may use a voice-enabled workflow to facilitate the work tasks of a staff (i.e., population) of workers. Typically, it is necessary for a worker to travel from location-to-location to complete assigned work tasks. As such, a worker's time spent travelling often correlates with the worker's overall work performance. Understanding the worker's travel performance is highly desirable, but computing a fair and accurate travel-performance metric is difficult. One reason for this is that the distance a worker travels is often unknown. The present invention embraces a system and method for accurately and fairly assessing a worker's travel performance by analyzing the worker's voice dialog.

System and method for assessing worker performance

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Murrysville, PA, United States of America

Steven Thomas