Theatro Labs, Inc.

3com Corporation

Extreme Networks, Inc.

3 Com Corporation

Riverrun Technology

Theatro Lab, Inc.

Steven Paul Russell

Guy R Vanbuskirk

Guy R VanBuskirk

Ravi Shankar Kumar

Andrew W Kittler

Kranthimanoj Nagothu

Donald M Bellenger

Christopher N Todd

John H Hart

Jeffrey J Krause

Guy R Van Buskirk

Partrick Fitzgerald

Michael J Seaman

Shiva Cheedella

Niles E Strohl

James E Dunn

Vipin Kumar Jain

Michael V McCusker

Jesse Montgomery

Niles Edward Strohl

Michael John Seaman

A computer system comprises a memory and a processor coupled to the memory. The processor is configured to parse a first communication according to a policy to determine metadata, comprising a first set of attributes, associated with the first communication; compare the first set of attributes to attributes of a plurality of communication devices; identify at least one recipient communication device from the plurality of communication devices for the first communication based on the comparison, wherein at least one attribute of the at least one recipient communication device causes the policy to inhibit the at least one communication device from receipt of communications; override the inhibit based on an attribute of the first set of attributes and application of a voting system of the policy; and responsive to the inhibit being overridden, deliver the first communication to the at least one identified recipient communication device.

Communication mediation

In a method of determining and sharing proximity of device users within an environment of an observation platform, the observation platform determines that a first communication device associated with a first user is in the environment of the observation platform. The observation platform detects that the first communication device is in proximity to a second communication device associated with a second user. Responsive to the detection, the observation platform generates proximity information for the first user and the second user. The observation platform relays the proximity information to a second observation platform via a computer network, wherein a second environment of the second observation platform is separate from the environment of the observation platform.

Refining communication and information flow in an observation platform

In a method of identifying a metric associated with a business, a computer system associated with the business recognizes a first user associated with a first communication device and a second user associated with a second communication device, wherein the first user is recognized as an employee of the business and the second user is recognized as an employee of the business. The computer system observes signals in between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication. The computer system identifies a metric based on the signals in the communication between the first communication device and the second communication device. The metric is then made available for decision making purposes.

Deriving employee context from structured communication

An observation platform comprises a first computer system associated with an organization, a first communication device associated with a first user, a second communication device communicatively and a second computer system both communicatively coupled with the first computer system The second computer system receives: via the first computer system and the first communication device, a signal with a characteristic corresponding to an audible source; and from the first computer system, context information at least in part from a speech to text analysis of the characteristic, where the context information represents one or more attributes of the first user and comprises a query about the organization made by the first user. The second computer system compiles a response to the query relative to the organization and responds via the first computer system and the second communication device, to the first communication device regarding the query based on the compiled response.

Observation platform communication relay

Determining and sharing proximity of device users among separated observation platforms

In a method of query derivation in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization and a first characteristic of the signal corresponds to an audible source. The signal is parsed, by the computer system according to a policy, to determine metadata associated with the signal, wherein the first communication device is operated by a user and wherein the policy dictates rules for use of the metadata. The computer system determines a prior user history of the user. The computer system converts the audible source of the signal to text or machine understandable language. The computer system derives a query related to the organization based on at least one of the prior user history, the metadata, and the text or machine understandable language.

Detecting under-utilized features and providing training, instruction, or technical support in an observation platform

In a method of identifying a metric associated with a business, a computer system associated with the business, recognizes a first user associated with a first communication device and a second user associated with a second communication device, where the first user is recognized as a customer of the business and the second user is recognized as an employee of the business. The computer system observes a communication between the first communication device and the second communication device, where at least a portion of the communication is an audible communication. The computer system identifies the metric based on the communication between the employee and the customer. The computer system makes the metric available for decision making purposes.

Business metric identification from structured communication

Using an observation platform for training, monitoring, and mining structured communications. A signal is received from a first communication device at a second communication device associated with a computer system, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device.

Observation platform for training, monitoring, and mining structured communications

An observation platform comprises a computer system associated with an organization, a first communication device associated with a first user, a second communication device communicatively coupled with the computer system, and a plurality of additional communication devices associated with different users of a plurality of additional users. The computer system communicates with the first and additional communication devices via the second communication device. The computer system receives, via the second communication device, a signal from the first communication device. A characteristic of the signal corresponds to audible source which is a voice of the first user. The computer system derives context information from a speech to text analysis of the characteristic. The context information comprises a query about the organization. The computer system compiles a response to the query and responds based on the compiled response, via the second communication device, to the first communication device about the query.

Observation platform query response

A first communication, received from a first communication device operated by a first user, is parsed according to a policy to determine associated metadata comprising a first set of attributes. The policy dictates rules for use of the metadata. The first set of attributes is compared to attributes of a plurality of communication devices. Based on the comparing, at least one recipient communication device for the first communication is identified from the plurality of communication devices, wherein at least one of the first set of attributes matches at least one of the attributes of the plurality of communication devices. Based on the policy and the metadata, at least one of a feature available to the at least one identified recipient communication device and behavior of the at least one identified recipient communication device as perceived by a particular user associated with the at least one recipient communication device is determined.

In a method of determining proximity of device users within an environment of an observation platform, an observation platform determines that a first communication device associated with a first user is in the environment of the observation platform. The first communication device is detected in proximity to a second communication device associated with a second user. In response to the detection, the observation platform generates proximity information for the first user and the second user.

Observation platform for determining proximity of device users

In a method of observing users of communication devices, a central computer system recognizes a first user associated with a first communication device and a second user associated with a second communication device. The central computer system observes a communication between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication. The central computer system relays the communication between the first communication device and the second communication device. The central computer system identifies features of the communication and makes the features available for decision making purposes.

Observation platform for using structured communications

In a method of using structured communications in an observation platform with cloud computing, a signal from a first communication device is received by a second communication device associated with a first computer system. The second computer system forwards the signal from the first computer system to a second computer system, wherein the second computer system is physically remote from the first computer system and connected with the first computer system via a network. The second computer system derives context information for the signal, the deriving based on a plurality of factors derived from an analysis of the signal, wherein the plurality of factors comprises a speech to text analysis of the signal, and wherein the second computer system is cloud based. The second computer system determines at least one destination for the signal based on the plurality of factors for the context information.

Observation platform for using structured communications with cloud computing

In a method of structured communications in an observation platform a signal from a first communication device is received at a second communication device that is associated with a computer system. The computer system is associated with an organization, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device. The computer system derives a query from the signal, wherein the query is related to the organization. The computer system determines a plurality of persons representing the organization to respond to the query, wherein the determining is based on a factor related to the plurality of persons representing the organization. The signal is forwarded to a plurality of communication devices associated with the plurality of persons representing the organization.

Mediating a communication in an observation platform

In a method of structured communications, responsive to a user interacting with an observation platform via a software application installed on a first communication device belonging to the user, a signal is received by a computer system of the observation platform. The computer system is associated with an organization. The computer system identifies credentials of the user. The computer system accesses a profile associated with the credentials the user. The profile includes a history of the user's activities associated with the organization. The computer system utilizes the profile of the user to determine a person representing the organization to place in contact with the user via the first communication device.

Growing community of inventors

Menlo Park, CA, United States of America

Steven Paul Russell