Hewlett-packard Development Company, L.P.

Steven Maddocks

Curtis C Ballard

Stanley Smith Feather, Jr

Shiraz Billimoria

Alexandre Lenart

Kelly John Reasoner

Richard Arthur Bickers

Mike P Fleischmann

John G McCarthy

Stan S Feather

Gregory Turpin

Storage systems and methods for distributed support ticket processing are disclosed. An exemplary method may include accessing at least one storage device in a storage system by an interface manager to retrieve raw support ticket data from the at least one storage device. The method may also include analyzing the raw support ticket data at the interface manager to generate a support ticket for the storage system. The method may also include decoding the support ticket to an intermediate format at a management station. The method may also include presenting the converted support ticket to a user at the management station.

Storage systems and methods for distributed support ticket processing

In one embodiment, a method of diagnosing an error in a cartridge drive, comprises detecting an occurrence of a defined event in a cartridge drive, in response to the defined event, initiating an analysis routine of at least one event log from the cartridge drive, and invoking an intervention routine when the analysis indicates that the defined event represents a failure threat.

Cartridge drive diagnostic tools

In one embodiment, a cartridge library, comprises a management component comprising a first processor module and a memory medium communicatively connected to the first processor module, an interface controller comprising a second processor module and a memory medium communicatively connected to the second processor module, wherein the interface controller comprises logic instructions stored on a computer readable medium which, when executed, cause the second processor module to, record, in a memory medium coupled to the cartridge library, at least one access control parameter, wherein the access control parameter identifies at least one of a user, a server, a command, or a time, receive, in an interface controller coupled to the cartridge library, a request for at least one resource of the cartridge library, and implement an access control routine in the interface controller to use the access control parameter to determine whether to limit a user's ability to perform at least one command on at least one resource of the cartridge library during at least one time period.

Access control management

Backup storage apparatus and related methods wherein communication capabilities are provided that allow information to be shared between devices installed in the apparatus to extend the functionality of the apparatus. A controller comprising a communication link is coupled to an operator control panel that controls functions of and displays information regarding the apparatus. An installable component that is operable to extend the functionality of the apparatus when coupled to the communication link, and is operable to discover services that are sharable between the controller and the component. When communications are established, the operator control panel via the shared services is also capable of controlling functions of and displaying information regarding the component.

Information sharing between a backup storage device and a management appliance

In one embodiment, a cartridge library comprises a library controller comprising a first processor module and a memory medium communicatively connected to the processor module, and a cartridge drive controller comprising a second processor module and a memory medium communicatively connected to the processor module. The cartridge drive controller comprises logic instructions stored on a computer readable medium which, when executed, cause the first processor module to receive, from a management component coupled to the cartridge library, at least one access control parameter, wherein the access control parameter identifies at least one of a user, a server, a command, or a time, record, in a memory medium coupled to the cartridge library, the at least one access control parameter; receive a request for at least one resource of the cartridge library; and use the access control parameter in determining whether to grant access to the at least one resource of the cartridge library.

A storage device is communicatively coupled to a management station and comprises an interface manager to send a notification to the management station when a network address of the storage device is changed to a new address. The management station retains information on the network address of the storage device and, upon receipt of a notification, reestablishes a connection to the storage device using the new address. Related methods, and components of the system, are also disclosed.

Growing community of inventors

Windsor, CO, United States of America

Steven Maddocks