Bmc Software, Inc.

Steve Wong

Artemios Tavoularis

Tal Beno

David T Sulcer

Thomas L Adrian

Cedric Young

Abhijit Anirrudha Rajwade

Jiayi Gu

Girish Kumar Gupta

David Lawrence Shapiro

Mark G Thompson

Abhijit Sharma

Suhas A Kelkar

Karanbir Gujral

Sun Chun Chu

Manikantan Narender Nath

Jek-Sun Wong

Rohit Kashikar

Jek Wong

Sun-Chun Chu

Described is a method for work assignment queue elimination. The method includes maintaining at least one data structure including an ordered list of ticket assignment rules and assignment result metrics, receiving a ticket indicating a system problem, assigning the ticket based on the ordered list of ticket assignment rules, the system problem and the assignment result metrics, collecting metrics based on the ticket assignment, and revising the assignment result metrics based on the collected metrics.

Work assignment queue elimination

A method for codeless development of an application includes registering one or more actions in a registry. Each action is coded in a reusable block of code, each action having an action definition including an action type name, an input parameters map, and an output parameters map. The method further includes performing an action type name look up in the registry for an invoked action with an action service ensuring that a number of arguments included in the action definition matches a number of arguments specified by the action type, passing an input to and receiving a return value from the invoked action, updating the output parameters map included in the definition of the invoked action, and returning the updated output parameters map to an application in development for updating processing variables in the application.

Extensibility of business logic shared across a business process orchestration engine, a rule engine, and a user interface

A method includes displaying, in a single story-mode presentation on a user interface, information on events occurring in and/or related to a business process managed by a business process management application. The single story-mode presentation includes a time map navigation section that displays a time map of events relevant to a first business task or object of the business process along a first time line, and an event details section that contains information corresponding to the events displayed in the time map navigation section.

Story-mode user interface

Processes and integrations include a method for managing a business process application development lifecycle. The method includes initiating, in a planning stage, requirements for an application based on adding new features to the application or a new application, implementing, in a development stage, a service process node (SPN) as a business process, and managing, in an operations stage, software code representing the application in a production environment. The SPN is configured to encapsulate at least one business service object and generate an interface configured to expose internal processes of the at least one business service object.

Application of business process management standards for dynamic information technology management

In one general aspect, a method can include creating an action, the creating including annotating a block of code with metadata, and encapsulating the annotated block of code into a reusable building block of code. The method can further include publishing the action, the publishing including registering the action in a service registry. The method can further include dynamically discovering the action in the service registry by an application during runtime, invoking the action by the application, and executing the action by the application, the executing performing a method specified by the action.

Disclosed are systems and methods for model based provisioning of applications and servers (both physical and virtual) to execute provisioned applications in a reliable and repeatable manner. Several aspects of a complex application management including compliance, change tracking, monitoring, discovery, processing steps, CMDB integration are disclosed within a comprehensive hierarchy of definition templates forming a model. This model can then be used at provisioning time to instantiate a compliant instance of the provisioned application. This model can also be used at run-time for managing run-time aspects of the provisioned application. Additionally, the model based approach can help track applications even when or if applications drift from their intended design and policies for use.

Application blueprint and deployment model for dynamic business service management (BSM)

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Markham, Canada

Steve Wong