Wells Fargo Bank, N.a.

Steve Perez

Dennis Emmanuel Montenegro

Darren M Goetz

Uma Meyyappan

Nathan Coles

Debarchana Roy

Daniel Sanford

Pankaj Parekh

Keith Clithero

Bill Wurz

A method includes obtaining, by a mobile client application of a user mobile device, context data associated with a user, predicting, by the mobile client application, an intended action of the user to be performed at a provider location based on the context data associated with the user, and switching, by the mobile client application, into a context-based application mode based on the intended action of the user.

Contextual mobile client application systems and methods

Systems and methods for identifying and providing unfulfilled services to a user of a provider institution mobile application are provided. A method includes: identifying an unfulfilled service of the user of the provider institution mobile application based on an indication that the user has a pending service that requires further action on behalf of the user; scanning a digital calendar of a mobile device of the user hosting the provider institution mobile application based on receiving a user input to access the digital calendar; determining an availability of the user based on scanning the digital calendar; identifying a current location of the user during the determined availability; determining a plurality of service locations near the identified current location of the user during the determined availability; and prompting the user to visit an identified service location from the plurality of service locations.

Identifying and providing unfulfilled services via an ATM

Systems, methods, and apparatuses for completing an action requested by a customer are described herein. A requested action is received from the customer. A customer task for completion of the requested action to be performed by the customer is identified. An interaction board is generated that is accessible by the customer and accessible an employee associated with a provider. The interaction board is displayable via a graphical user interface and includes the customer task. An indication is received from the customer that the customer task has been completed prior to a customer interaction. The interaction board is updated to indicate that the customer task has been completed prior to the customer interaction. Information associated with the requested action is received from a customer device during the customer interaction. The interaction board is updated to include the information received from the customer device during the customer interaction.

Systems and methods for an interactive customer interface utilizing customer device context

Systems, methods, and apparatuses for authorizing a transaction using location based transaction authentication. The method includes receiving a transaction authorization request for a transaction; determining a location of the transaction; identifying an identity of a user associated with the transaction authorization request; determining a computing device associated with the identified user; determining a location of the determined computing device associated with the identified user; determining a distance between the location of the transaction and the location of the determined computing device; determining that additional authentication is required of the identified user based on the determined distance; prompting, the user for additional authentication information; receiving a response including additional information; and, authorizing the transaction based on the additional information matching stored additional authentication information.

Location based transaction authentication

Systems, methods, and apparatuses for securely completing a dual custody activity are described herein. A security activity management system comprises a network, an employee device, a supervising employee device, and a provider computing system. The provider computing system is associated with a provider. The provider computing system comprises a processing circuit structured to identify a plurality of employees eligible for performing a task based employee rankings of the plurality of employees and transmit an indication of the plurality of employees eligible for performing the task to a supervising employee via an augmented reality to be displayed on the supervising employee device. The processing circuit is further structured to receive a selection indicating an employee that is associated with the employee device to perform the dual custody activity, authorize the employee to perform the task, and monitor the employee while the employee performs the task.

Systems and methods for facilitating secure dual custody activities

A provider computing system provides a mobile banking application to a user mobile device. The mobile banking application is configured to activate a contextual provider location mode when the user enters a provider location. The contextual provider location mode presents a plurality of modifications to both appearance and operation of the mobile banking application. Each modification is in response to an analysis performed by a context circuit of the mobile banking application. The modifications serve to facilitate the user's experience at the provider, enabling the user to perform their intended tasks in an easier more efficient manner. Additional data pertaining to the user's tasks and behavior are further categorized and transmitted back to the provider, enabling further accuracy and improvements during subsequent visits.

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Alameda, CA, United States of America

Steve Perez