Servicenow, Inc.

Stephen Witmer

Scott Michael Rhodes

Samantha Santo

Evan Ross Lipton

Alisson Douglas Da Silveira Pacheco

In accordance with the present approach, a collaborative chat system is provided that enables collaborative communication between a user preferring a native chat platform and a different user who communicates using a non-native or third-party chat platform. The user may particularly select various other users to be added to a collaborative chat, regardless of which chat platform the other users have set as their main or preferred communication channel. Indeed, when displaying the various users available to be added to the collaborative chat, the collaborative chat system may display a visual indication or icon that indicates which chat platform the various users are available through. The collaborative chat system or platform may utilize bi-directional communications between the native chat platform and any communicatively coupled third-party chat platforms to link the user with the selected other users within a collaborative chat instance.

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San Diego, CA, United States of America

Stephen Witmer