Xerox Corporation

Stephen Santini

Paul Roberts Conlon

Edward Neil Chapman

Lee Coy Moore

Michael William Barrett

Timothy Luke Dioguardi

Michael D Sprague

Robert L Larson

George Gough

Disclosed is a novel system and method to enables users to map a user's intent finishing selections for a finishing job to each subsystem, e.g., device, protocol, ADF, and finisher unit, of an imaging device. The presently claimed invention creates distinct perspectives and a way to map between perspectives. The distinct perspectives include intent orientation, a print protocol, ADF, copy/scan/fax platen, device, and finisher unit. Through use of novel transformation for automating image rotations to dramatically reduce errors with understandable and repeatable correct outcomes. The formal algorithmic and mathematical approaches disclosed in the present invention makes it easier to describe subsystems of an imaging device. The software implementation using this novel approach eliminates the need for conditional logic based programming customized for each imaging device and its various subsystems.

Mapping a user's selection for a finishing job to subsystems of an imaging device

To troubleshoot an error, a printer uses a job ticket and printer-independent document data to perform a job, such as printing a document. The job ticket includes instructions for hardware component settings of the printer. In response to a capture bug command, the printer will capture, from a group of hardware configuration sensors, real-time values of the settings for the print device hardware components while the print device implements performs the job. The printer will save the captured real-time values of the settings, the job ticket, and the printer-independent document data to a merged file, and it will transmit the merged file to a maintenance service.

Method and system for print device problem capture

Growing community of inventors

Honeoye Falls, NY, United States of America

Stephen Santini