International Business Machines Corporation

Stephen Paul Kruger

Jorge A Arroyo

Patrick Joseph O'Sullivan

Luciano Silva

Olgierd Stanislaw Pieczul

Luciano M P Da Silva

Luciano Martins Pereira Da Silva

Patrick J O'Sullivan

Padraig O'Dowd

Notifying a user about relevant data for opportunities includes obtaining, from a database, opportunities, the opportunities representing a complex record structure in the database, in which each of the opportunities captures a number of fields of metadata, analyzing the metadata associated with the opportunities to identify patterns for the opportunities, identifying, based on the patterns, correlations for the opportunities, and notifying, based on the correlations, the user about relevant data for the opportunities.

Notifying a user about relevant data for opportunities

Notifying a user of an instant message (IM) service about a modification made to an opportunity includes receiving at least one modification to an opportunity stored in a customer relationship management (CRM) system, the opportunity representing a complex record structure in the CRM system, identifying a first user associated with the modification made to the opportunity stored in the CRM system, determining, from a list of users associated with the opportunity, a second user associated with the first user through an IM service, and sending an alert to the second user on the IM service, the alert indicating to the second user the modification made to the opportunity by the first user.

Notifying a user of an instant messaging (IM) service about a modification made to an opportunity

Integrating metadata from applications used for social networking into a customer relationship management (CRM) system includes obtaining, from applications used for social networking, metadata associated with users of the applications, analyzing the metadata from the applications to infer opportunities, relationships for mapping clients, structures, and subject matter experts, and integrating the opportunities, the relationships for mapping the clients, the structures, and the subject matter experts into a CRM system to populate the CRM system.

Integrating metadata from applications used for social networking into a customer relationship management (CRM) system

Modifying a number of opportunities in a customer relationship management (CRM) system includes obtaining, from a CRM system, a number of opportunities, the opportunities representing a complex record structure in the CRM system, in which each of the opportunities captures a number of fields of metadata, comparing the metadata associated with the opportunities with a number of archived opportunity templates to create a comparison, analyzing the comparison to identify a number of patterns for the opportunities, and modifying, based on the number of patterns for the opportunities, the opportunities to create at least one new opportunity.

Modifying a number of opportunities in a customer relationship management (CRM) system

The method includes receiving a target customer relationship management (CRM) opportunity from a social customer relationship management application. The method also includes extracting one or more structural elements from the target CRM opportunity. The method also includes extracting one or more structural attributes of each structural element responsive to extracting the one or more structural elements. The method also includes storing the one or more structural elements and the one or more structural attributes associated with each structural element in a template database. The method also includes creating a template from the one or more structural elements and the structural attributes in the template database.

Social customer relationship management opportunity templating

A computer-implemented method, computer program product, and computing system is provided for the interaction between a CRM system and a instant messaging system. According to an implementation, a computer-implemented method may include identifying, by one or more processors, one or more individuals associated with an opportunity included within a CRM system. The method may also include creating, by the one or more processors, an instant message buddy list group associated with the opportunity. The method may also include populating, by the one or more processors, the instant message buddy list group with at least a portion of the one or more individuals.

Generating instant messaging contacts for customer relationship management systems

Providing a challenge response test associated with a computer resource includes generating a challenge response test image including providing a first substantially well-formed image, including a first masked image having a visible portion entirely composed of portions of a first well-formed image, and a first plurality of image elements; and providing at least one ill-formed image, each at least one ill-formed image including a second masked image having at least one first ill-formed portion.

Mask based challenge response test

Enabling discretionary data access control in a cloud computing environment can begin with the obtainment of a data request and response message by an access manager service. The response message can be generated by a data storage service in response to the data request. The access manager service can identify owner-specified access rules and/or access exceptions applicable to the data request. An access response can be determined using the applicable owner-specified access rules and/or access exceptions. Both the response message and the access response can indicate the allowance or denial of access to the requested data artifact. The access response can be compared to the response message. If the access response does not match the response message, the response message can be overridden to express the access response. If the access response matches the response message, the response message can be conveyed to the originating entity of the data request.

Enabling granular discretionary access control for data stored in a cloud computing environment

A computing system includes a processor; and a memory communicatively coupled to the processor. The processor is configured to: generate a challenge response test image comprising a plurality of well-formed construct elements forming a well-formed construct and a plurality of random construct elements; and provide a plurality of masks to be placed over the image, one of the number of masks configured to reveal the well-formed construct elements when placed over the image.

A method for providing a challenge response test associated with a computer resource performed by a physical computing system includes, with the physical computing system, generating a challenge response test image comprising a plurality of well-formed construct elements forming a well-formed construct and a plurality of random construct elements, and providing a number of masks to be placed over the image, one of the number of masks configured to reveal the well-formed construct elements when placed over the image.

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Dublin, Ireland

Stephen Paul Kruger