Hewlett-packard Development Company, L.p.

Stephen M DeRoos

John Landry

Miles Kevin Thorland

Craig M Blackwood

Stephen M Brethauer

Eric Gagneraud

Cesar Augusto Rosa

Miguel E Lezcano

Information regarding a computing device can be gathered, such as device information and support information. A plurality of solutions can be identified from multiple data sources based on the gathered information. The identified solutions can be ranked based on the gathered information and based on other information.

Identifying and ranking solutions from multiple data sources

In response to an event in a device, an information code comprising an address to an information source and a parameter relating to the device is dynamically generated. The parameter is dynamically based on a current state according to the event of the device at a time that the information code is generated.

Dynamically generating an information code

Decision devices, systems, and methods to provide a product resource are provided herein. The decision devices include an analysis engine. The analysis engine receives an information resource and at least one product parameter. The analysis engine searches the information resource to identify at least one search result and dynamically analyzes the at least one search result to provide the product resource.

Decision device and method thereof

An example provides potential solutions for UEFI devices. The example includes scanning an information code generated by the UEFI device while the UEFI is operating according to a UEFI environment. The example further includes requesting a potential solution from a decision device. The request specifies an information code comprising resource information and one or more parameters for a current state of the UEFI environment. The example also includes presenting a representation of the potential solution.

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Vancouver, WA, United States of America

Stephen M DeRoos