Verizon Patent and Licensing Inc.

Stephen John Soltys

Sankar Shanmugam

Neil Thomas Razzano

Trisha Mahajan

Moorthy Sengottaiyan

Saivivek Thiyagarajan

Pradeep Bharthur Shanthraj

Sreeharsha Lanka

Ahmed Pasha Mohammed

Sandeep Kumar

Shankar Venkatesan

A system described herein may provide for the adaptation and/or expansion of a natural language processing ('NLP') platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.

Systems and methods for dynamically expanding natural language processing agent capacity

A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.

System and method for chatbot conversation construction and management

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Warren, NJ, United States of America

Stephen John Soltys