Dell Products Inc.

Stephen Francis Schuckenbrock

Timothy E Abels

Rajveer Singh Kushwaha

Subramanian Ganesan

Roger Bjork

A method and system is disclosed for monitoring the status of a system by providing a health score. A health scoring module accesses a configuration management database (CMDB) comprising a plurality of configuration items referencing physical, service and process information. A target value for each configuration item is decided, followed by collecting their current value. Comparison operations are then performed between each configuration item's current and target value and a health subscore is generated. The resulting health subscore is then indexed to its corresponding configuration item. Once indexed, a health score is generated from a predetermined plurality of health subscores.

Method and system for health scoring information systems, users, and updates

An apparatus for providing remote services to an integrated information technology environment. The information technology environment comprises a services appliance. The services appliance provides agent-less monitoring of information handling systems within the information technology environment. The apparatus comprises a remote management platform. The remote management platform is configured to receive services information from the services appliance. The remote management platform analyzes the services information and determines a response based upon the services information. The remote management platform initiating the response by the remote management platform based upon the services information.

Information technology remote services management environment

An apparatus for providing remote services to an integrated information technology environment. The apparatus comprises a remote management platform. The remote management platform comprises a service delivery platform which comprises a plug in module. The plug in module is configurable to comprise a plurality of service functions. The plug in module enables some or all of the plurality of service functions to be selectively enabled.

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Austin, TX, United States of America

Stephen Francis Schuckenbrock