Convergys Cmg Utah Inc.

Convergys Information Management Group, Inc.

Other

Convergys Customer Management Delaware LLC

Netcracker Technology Solutions, Inc.

Stephen DeWayne Weagraff

Scott A Irwin

Robert Birch

Joseph Paul Lupo

Sanjiv Karani

Brian D Craig

Matthew John Yuschik

Jayant M Naik

Dale R Peterson

Woosung Kim

Scot Cunningham

Joseph DiFonzo

Michael Louis Nutter

Jeff Gordon

Cordell Coy

Michael Daniel Sauer

Coy Cordell

Thomas Byron Dean

A system is disclosed for a digital rights management system which enforces license rights by establishing an account domain of registered consumer devices which may each receive a decryption key to be used to decode digital content bought by any of the devices within the account domain. Such system further enables the decentralization of content sharing by establishing a network of trusted intermediate devices to manage licenses on end devices for a central rights provider.

System and method for federated rights management

A balance between customer satisfaction and cost to providing customer care can be achieved based on the use of online interaction classification techniques. Such techniques can use measurements such as a log likelihood ratio to determine if an interaction should be removed from automation to live support if it appears necessary.

System and method for automated customer service with contingent live interaction

There is disclosed a device-based eCare solution that facilitates computerized consumer service on consumer devices. The system may include an end device, a back-end server eCare system, and a communications technology. One or more consumer eCare applications, such as balance and pricing applications, consumer assistance applications, diagnostic applications, and anticipatory applications, may be resident on the device. The end device may be configured to monitor the consumer's activity and collect and store a set of data regarding the consumer's activity. The end device may be further programmed to proactively offer the consumer a consumer eCare application based on the set of data and execute the consumer eCare application in accordance with the consumer's instructions. The system may create a collaborative environment between the device, other devices, and the back-end server eCare system. The device may intermittently communicate with other devices, the back-end server eCare system, or both, to synchronize information.

System and method for device-based eCare

A system and method for computerized metering, rating, billing and managing of account balances on an end computing device is disclosed herein wherein the end device may facilitate such processing whether the device is connected or is not connected to a network. The end device, furthermore, initiates communications with a host processor to obtain updated algorithms, rating tables and other accouterments necessary or desired to meter, rate, and process payments for transaction events. The end device initiates communications with the host processor or another end device to facilitate the synchronization of usage for pricing plans that span one or more devices.

System and method for a flexible device-based rating engine

An e-Care dispenser is disclosed herein which configures a set of devices to cooperatively process care requests by utilizing functional aspects distributed throughout those devices. The devices can be end user devices with varying capabilities, some of which might not possess resources to process the care request independently. The functional aspects can be distributed throughout the devices in such a manner as to efficiently utilize the devices in providing care.

System and method for dispensing e-Care

A balance between customer satisfaction and cost to providing customer care can be achieved based on the use of online interaction classification techniques. Such techniques can use measurements such as a log likelihood ratio to determine if an interaction should be removed from automation.

A system and method is disclosed which integrates a machine learning solution into a large scale, distributed transaction processing system using a supporting architecture comprising a combination of computer hardware and software. Methods of using a system comprising such supporting architecture provide application designers access to the functionality included in a machine learning solution, but might also provide additional functionality not supported by the machine learning solution itself.

System and method for supporting the utilization of machine learning

System and method for dispensing E-care

System and method for supporting the utilization of machine language

There is disclosed a system and method for creating value by facilitating third party participation in mobile commerce transactions, providing consumers with a unified perspective of commercial activity, and selectively implementing discounts. The system may include a computerized engine and a point of sale wallet, which may be embedded in a personal trusted device. The computerized engine may be programmed to selectively implement a discount associated with a particular transaction. The personal trusted device may comprise a wireless communications technology, which enables the device to communicate with a back-end system and/or other point of sale devices. The personal trusted device may serve as the nexus of consumer transactions by facilitating payment as well as receipt and storage of electronic receipts. The personal trusted device may also be configured to transmit electronic receipts via the communications technology.

System and method for value creation

A system is disclosed for a digital rights management system which enforces license rights by incorporating a decryption key in a license rights package that further includes an account number associated with a primary consumer. The digital rights management system also includes a mechanism for renewing/updating the license by charging the account number associated with a primary consumer. This way, the consumer may transfer the license rights package along with the digital content to any personal devices he likes but he is discouraged from freely disseminating the license package as uses by other consumers will be debited against his package or, if renewed/extended, charged against his account.

Growing community of inventors

Orlando, FL, United States of America

Stephen DeWayne Weagraff