Nortel Networks Corporation

Northen Telecom Limited

Stephane Proulx

Charles J Meubus

Sylvain Jodoin

Eric Lauzon

Maude Salembier

Nathalie Rico

Chris Weaver

A service is disclosed which allows subscribers who have multiple telephone lines extending from the same end office and who subscribe to such a service, to now be alerted on all of their multiple lines of an incoming call to any one of their lines. Regardless of which line in a predefined group of lines the incoming call is originally destined for, the subscriber will be alerted of the incoming call on each one of their lines. Numerous enhancements to the service are also disclosed.

Method and system for processing an incoming call

The method of in-session activation of the present invention gives Telcos the ability to offer callers a menu of call completion services when the call encounters a busy or no-answer condition. It provides in-session activation capability from DTMF and dial-pulse sets enabling callers to activate the services without having to hang up. The method is intended for residential and business end-users with RES, business lines, or PBX lines.

Method for improving call completion rates in telephony

Growing community of inventors

Montreal, Canada

Stephane Proulx