Sap Se

Sap Ag

Stefan Vormbrock

Kristian Kraljic

Andreas Jahr

Klaus Dickgiesser

Michael Decker

Aditya Kapoor

Systems and methods to provide integrated incident management for hybrid landscapes are provided. In example embodiments, an incident ticket is received, at a communication hub, from a first component of a first landscape indicating an incident. A second component in a second landscape is determined to which to route incident information including the incident ticket. The determination of the second component is based on an attribute extracted from the incident ticket. The incident information is transmitted to the second component by the communication hub. A solution for the incident ticket is received from the second component based on the second component having the solution or is received from a component of a service backbone based on the component of the service backbone having the solution by the communication hub, and the solution is forwarded to at least one of the first component or the second component.

Integrated incident management for hybrid landscapes

A method and system include a backend mobile development framework. The framework includes a library having a plurality of apps for mobile devices, the apps divided into groups of related apps. A communications module is operable to communicate with multiple mobile devices. A data store provides interconnectivity between apps in each group such that a first app has content information shared with a second app.

Mobile communication device providing interconnectivity between apps based on storage scope

Systems and methods to provide a generic framework for application specific data exchange are shown. In example embodiments a data container is received. The data container includes data saved to a master data system. The data container is buffered. At least one backup data system is determined based on attributes of the data container. A determination is made as to whether the at least one backup data system is available. When the at least one backup data system is available, the data container is forwarded to the at least one backup data system.

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Wiesloch, Germany

Stefan Vormbrock