Sap Ag

Stefan Krimmel

Uwe Erdtmann

Lee Downham

Michael Kloeffer

Thomas Schneider

Werner G Wolf

Chongyao Wang

Xue Bai

Sebastian Pulkowski

Juergen Subat

Matthias Mueller

Dirk Eyermann

Bettina Gaa-Frost

A computer-implemented method may include receiving first data that includes one or more configuration parameters that characterize an intended deployment of software and a target computer system on which the software is to be deployed. The computer-implemented method may further include calculating a deployment risk level based on the first data, determining whether the calculated deployment risk level is less than a threshold risk level, and transmitting second data to target computer system authorizing deployment of the software if the deployment risk level is less than the threshold risk level. In some implementations, the software is enterprise software. The one or more configuration parameters may include hardware specifications of the target computer system, and the calculated deployment risk level may be based on threshold recommended hardware specifications of the target computer for running the software to be deployed.

Deploying software based on a calculated deployment risk level

A health check monitoring process embedded in a client system provides automation of monitoring processes of system and application components and creates and pushes incidents and/or administration tasks to a user or user interface if a critical situation or event, such as a monitored status of a component exceeds a predetermined threshold value or state, is detected. The creation of an incident includes automatically collecting context data associated with the event, generating a incident report associated with the collected diagnostic data and generating an incident service request based on the incident report. The context data may include technical and application information that is usually required to resolve the incident. The user interface includes various views depicting different levels of information related to the service request, such as an incident work list, details of a particular incident and details of the context data associated with an incident.

Health check monitoring process

Systems and techniques for managing services and applications of a client system, such as an enterprise computer system, reduce the operational workload and optimize daily support process by deliverying embedded services in client system with direct connection of services into a back-end system so that back-end system processes can analyze client system information and provide detailed reports and analyses and with continuous (or regular) data exchange between client system and backend system to ensure efficient client system software processes. The embedded services can include support, operation, change and deploy, and plan and optimize services. The output of at least one of these services can be pushed to and displayed in a graphical user interface. A fact sheet provided with he graphical user interface contains on one page all the information that is needed to clearly show who is responsible for handling information technology problems, incidents, tasks, and service requests.

Service and application management in information technology systems

Embodiments of the present invention relate to an automated method and system for locally creating a support message and sending the support message to a support provider via the Internet, wherein information relating to at least one of a system identifier and an installation identifier corresponding to a local system on which the support message is created is automatically collected and sent with the support message.

Method and system for internet-based software support

Growing community of inventors

Muehlhausen, Germany

Stefan Krimmel