Adp, Inc.

Stefan George Wilk

Henry C Will, Iv

Disambiguating user utterances is provided. Disambiguation of an utterance of a user is performed using up to a defined number of user intents in a set of possible user intents having highest confidence scores between a first confidence score threshold level and a second confidence score threshold level in response to determining that each user intent in the set of possible user intents does have a corresponding confidence score less than the second confidence score threshold level. Each of the up to the defined number of user intents is located in a user intent mapping table. A human interpretable label corresponding to each of the up to the defined number of user intents located in the user intent mapping table is extracted. Extracted human interpretable labels are assembled into a set of user intent options. The set of user intent options is sent to a client device of the user.

Chatbot disambiguation

Filtering user intents corresponding to user utterances is provided. A list of allowed user intents is generated, using a natural language understanding model of a chatbot, based on identifying one or more of a set of user intents corresponding to a user utterance within a filtered user intent mapping table. It is determined whether a user intent having a highest confidence score in the set of user intents corresponding to the user utterance is contained in the list of allowed user intents. In response to determining that the user intent having the highest confidence score in the set of user intents corresponding to the user utterance is contained in the list of allowed user intents, content corresponding to the user intent having the highest confidence score is sent, using the chatbot, to a client device of a user who submitted the user utterance as a response to the user utterance.

Growing community of inventors

Martinsburg, WV, United States of America

Stefan George Wilk