Symantec Corporation

Verizon Patent and Licensing Inc.

Stanislaw Kowalczyk

Jeffrey Anuszczyk

David Jay Barbrow

Firdaus Bhathena

Blair Francis Wheeler

Peter Demarest Beaman

Paul Michael Curtis

Marc Cochran

Kevin J Clarke

Jeffrey John Anuszczyk

A device, of a cloud computing environment, receives an instruction to create a virtual packet tracker from a user device associated with a user, and implements the virtual packet tracker in the device based on the instruction. The virtual packet tracker: receives a packet that includes a unique value used to track the packet in a portion of the cloud computing environment associated with the user; provides the packet for routing through the portion; receives an indication that the packet is dropped at a particular resource of the portion; determines whether a problem causing the packet to be dropped can be corrected; and processes the problem based on whether the problem can be corrected. The problem is corrected when it is determined that the problem can be corrected. Information associated with the packet is transmitted to the user device when it is determined that the problem cannot be corrected.

Tracking packets through a cloud computing environment

A system and method for collecting information on components in an information technology (IT) system. This embodiment features discovering components in the IT system, determining at least one dependency between two or more of the discovered components, and tracking changes to the discovered components and the dependency between two or more of the discovered components. The discovery of components can be carried out using fingerprints of components, which can include key elements of the component that exist in a full model of all of the elements of the component.

Method and apparatus for managing components in an IT system

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Boston, MA, United States of America

Stanislaw Kowalczyk