Xerox Corporation

Conduent Business Services, LLC

Sriram Venkatapathy

Marc Dymetman

Nicola Cancedda

Shachar Mirkin

Prashant Mathur

Jean-Michel Renders

Wilker Ferreira Aziz

Spandana Gella

Prasanth Kolachina

A system and method are disclosed which enable more effective email response authoring by contact center agents, for example, by automatically suggesting prototypical (entire) email responses to the human agent and interactive suggestion of next sentence candidates during the writing process. In one method, a customer inquiry is received and a latent topic prediction is generated, based on a word-based representation of the customer inquiry. A latent topic prediction is generated for an entire agent's reply to the customer inquiry as a function of the latent topic prediction generated for the customer inquiry. A further latent topic prediction is generated for a next sentence of the agent's reply as a function of a topic prediction for the next sentence which is generated with a prediction model that has been trained on annotated sentences of agent replies. Information is output to assist the agent, based on the topic predictions.

Method and system for assisting contact center agents in composing electronic mail replies

A system and method for estimating parameters for features of a translation scoring function for scoring candidate translations in a target domain are provided. Given a source language corpus for a target domain, a similarity measure is computed between the source corpus and a target domain multi-model, which may be a phrase table derived from phrase tables of comparative domains, weighted as a function of similarity with the source corpus. The parameters of the log-linear function for these comparative domains are known. A mapping function is learned between similarity measure and parameters of the scoring function for the comparative domains. Given the mapping function and the target corpus similarity measure, the parameters of the translation scoring function for the target domain are estimated. For parameters where a mapping function with a threshold correlation is not found, another method for obtaining the target domain parameter can be used.

Estimation of parameters for machine translation without in-domain parallel data

A method for generating a phrase table for a target domain includes receiving a source corpus for a target domain and, for each of a set of comparative domain phrase tables, computing a measure of similarity between the source corpus and the comparative domain phrase table. Based on the computed similarity measures, a subset of the comparative domain phrase tables may be identified from the set of comparative domain phrase tables, and/or weights for combining them, and a phrase table is generated for the target domain based on the at least a subset of phrase tables.

Retrieval of domain relevant phrase tables

Agent utterances are generated for implementing dialog acts recommended by a dialog manager of a call center. To this end, a set of word lattices, each represented as a weighted finite state automaton (WFSA), is constructed from training dialogs between call center agents and second parties (e.g. customers). The word lattices are assigned conditional probabilities over dialog act type. For each dialog act received from the dialog manager, the word lattices are ranked by the conditional probabilities for the dialog act type. At least one word lattice is chosen from the ranking, and is instantiated to generate a recommended agent utterance for implementing the recommended dialog act. The word lattices may be constructed by clustering agent utterances of training dialogs using context features from preceding second party utterances and grammatical dependency link features between words within agent utterances. Path variations of the word lattices may define slots or paraphrases.

Learning generation templates from dialog transcripts

The disclosed embodiments relate to a system and method for predicting the learning curve of an SMT system. A set of anchor points are selected. The set of anchor points correspond to a size of a corpus. Thereafter, a gold curve or a benchmark curve is fitted based on the set of anchor points to determine the BLEU score. Based on the BLEU score and a set of parameters associated with the first set of anchor points, a confidence score is computed.

Methods and systems for predicting learning curve for statistical machine translation system

An authoring method includes generating an authoring interface configured for assisting a user to author a text string in a source language for translation to a target string in a target language. Initial source text entered by the user is received through the authoring interface. Source phrases are selected that each include at least one token of the initial source text as a prefix and at least one other token as a suffix. The source phrase selection is based on a translatability score and optionally on fluency and semantic relatedness scores. A set of candidate phrases is proposed for display on the authoring interface, each of the candidate phases being the suffix of a respective one of the selected source phrases. The user may select one of the candidate phrases, which is appended to the source text following its corresponding prefix, or may enter alternative text. The process may be repeated until the user is satisfied with the source text and the SMT model can then be used for its translation.

Machine translation-driven authoring system and method

A method, a system, and a computer program product for processing the output of an OCR are disclosed. The system receives a first character sequence from the OCR. A first set of characters from the first character sequence are converted to a corresponding second set of characters to generate a second character sequence based on a look-up table and language scores.

Method for processing optical character recognizer output

Rejection sampling is performed to acquire at least one target language translation for a source language string s in accordance with a phrase-based statistical translation model p(x)=p(t, a|s) where t is a candidate translation, a is a candidate alignment comprising a biphrase sequence generating the candidate translation t, and x is a sequence representing the candidate alignment a. The rejection sampling uses a proposal distribution comprising a weighted finite state automaton (WFSA) qthat is refined responsive to rejection of a sample x* obtained in a current iteration of the rejection sampling to generate a refined WFSA qfor use in a next iteration of the rejection sampling. The refined WFSA qis selected to satisfy the criteria p(x)&#x2266;q(x)&#x2266;q(x) for all x&#x2208;X and q(x*)&#x3c;q(x*) where the space X is the set of sequences x corresponding to candidate alignments a that generate candidate translations t for the source language string s.

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Grenoble, France

Sriram Venkatapathy