International Business Machines Corporation

Srinivasa M Raghavan

Douglas J Griffith

Anil Kalavakolanu

Srinivasa Rao Muppala

Yanhua Yang

Clea Anne Zolotow

Anthony M Hunt

Sreenivas Makineedi

Dennis Anthony Perpetua, Jr

Robert Scott Manning

Technical solutions are described for generating a secured system snapshot of a system. An example computer-implemented method includes receiving an instruction to generate a system snapshot. The system snapshot captures data from a computer executable object loaded in a memory. The method also includes accessing metadata that is associated with the computer executable object from a mapping list. The method also includes capturing the secured system snapshot by. Capturing the secured system snapshot includes determining sensitivity of the computer executable object by comparing the metadata with a predetermined criteria, and excluding a capture of sensitive data from the computer executable object into the system snapshot in response to the metadata of the computer executable object matching the predetermined criteria. The method also includes storing the secured system snapshot.

Dynamically excluding sensitive information from system snapshot

A method and associated systems for identifying hardcoded network addresses. A network-migration tool requests from a network certain types of data that may identify IP addresses used by the network and receives a subset of the requested data. The system infers from the manner in which received data characterizes IP addresses which of those addresses are likely to be hardcoded. If the system receives a list of server affinities, it infers that an IP address used for communication between servers in a same affinity group is hardcoded if that address is not listed by an associated DNS server. If a received ARP cache lists an IP address as having been resolved to a MAC address, the system infers that the IP address cannot be hardcoded. If a received TCP trace log lists an address without a corresponding hostname the system infers that the address is hardcoded.

Identifying hardcoded IP addresses

One embodiment provides a method for allocating assignments based on workload and physiological stress. The method comprises maintaining a queue of logged-in service representatives, and, in response to receiving a service request for a new assignment, scanning the queue to determine a subset of potential service representatives to assign the new assignment to. A corresponding workload level of each service representative of the subset is the smallest among all service representatives of the queue. For each service representative of the subset, a corresponding anxiety level is determined based on physiological sensor data captured by a wearable tracking device attached to the service representative. The new assignment is assigned to a service representative of the subset, the service representative having a corresponding anxiety level that is the smallest among all service representatives of the subset.

Call center anxiety feedback processor (CAFP) for biomarker based case assignment

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Round Rock, TX, United States of America

Srinivasa M Raghavan