Capital One Services, LLC

Srilaxmi Sowmya Penmatsa

Trent F Hodges

Balaraju Gujjari

Harmanjit Singh

Alayna Francis

Parameswar Dasari

Disclosed herein are system, method, and computer program product embodiments for ingesting batch or real-time incoming audio or text interactive communications. The system verifies that the interactive communication excludes security threats, comprises associated metadata, verifies that the interactive communication is linked to an existing or previous customer's interaction within an organization, enriches the associated metadata with additional data from the customer's interaction within an organization, transforms a media file type of the interactive communication to a common media file type, generates a transcript of the interactive communication, registers the enriched associated metadata with a stored copy of the transcript, and instantiates an interface to provide organizational access to the registered enriched associated metadata and stored copy of the transcript.

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Glen Allen, VA, United States of America

Srilaxmi Sowmya Penmatsa