Oracle International Corporation

Amdocs Software Systems Limited

Srikanth Subrahmanya Nandula

Kyasaram Vishwa Prasad

Anilkumar Gande

Margaret Sue Lloyd

Naveen Jafer Nizar

Subhadarshi Mishra

Abhay V Acharekar

John D'amour

An artificial neural network (ANN) determines a conversation snippet sentiment score based on content of the conversation snippet and contextual attributes associated with the conversation snippet. Contextual attributes may include, for example, a role within an organizational hierarchy of a user participating in the conversation snippet. Information representing the content is input into a hidden layer sequence of the ANN; information representing the contextual attributes is input into another hidden layer sequence of the ANN. Additionally or alternatively, a weighing engine determines a topical sentiment score by aggregating weighted conversation snippet sentiment scores. Weights to be applied to the conversation snippet sentiment scores may be determined based on, for example, a proportion of conversation snippets associated with the same topic that are conducted on a particular conversation channel as compared with other conversation channels, and respective roles of users participating in the conversation snippets conducted on the particular conversation channel.

Using neural network and score weighing to incorporate contextual data in sentiment analysis

Systems and methods, are provided for self-healing solutions to problems that occur during a software build. In one embodiment, build log data structures of build data, generated during execution of a software build of a software application, are automatically monitored. The build data is automatically analyzed to detect patterns that can result in build violations. Detected patterns are automatically matched to remediation solutions stored in a knowledge database. The remediation solutions are automatically applied to the software application.

System and method for providing software build violation detection and self-healing

A system, method, and computer program product are provided for communication channel-independent business flow management. In use, input associated with a communication is received over a communication channel. Additionally, a communication channel-independent business flow is initiated in response to the input. Furthermore, the input is provided to a communication channel-specific backend system, using the communication channel-independent business flow.

System, method, and computer program for communication channel-independent business flow management

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Srikanth Subrahmanya Nandula