Slack Technologies, Inc.

Salesforce, Inc.

Sri Vasamsetti

Michael Demmer

Shanan Delp

Paul Rosania

Myles Grant

Elizabeth Clemenson

Neha Sharma

Ilan Frank

Steven Gordon

Yingyu Sun

Paul Matthew Jennings

Christopher Sullivan

Andrew King

Audrei Drummond

Embodiments described herein include apparatuses, computer program products, and methods for data management in a group-based communication system. Specifically, some embodiments address data management for group-based communication channel(s) accessible to any number of entities based on various data retention policies. In this regard, embodiments enable maintenance of data associated with multiple organizations accessing a group-based communication channel based on a single, shared data retention policy, or different data retention policies, for example based on authorship of the group-based communication message. In embodiments, a data retention policy may be assigned directly to an entity, or assigned to a higher-level or lower-level entity and function as a default data a retention policy for other entities associated therewith. A group-based communication system is configured to enable storage of data based on corresponding data retention policies for each organization identifier, and/or an agreed data retention policy for all organization identifiers.

Apparatuses, methods, and computer program products for data retention in a common group-based communication channel

Managing organization disconnections from a shared resource of a communication platform is described. In a sharing approval repository of a communication platform, a shared resource can be associated with a host organization identifier and a non-host organization identifier. In an example, in response to receiving, from a user computing device associated with the host organization identifier or the non-host organization identifier, a resource disconnection request comprising a disconnecting organization identifier and a resource identifier associated with the shared resource, the sharing approval repository can be updated to add a disconnection indication for the resource identifier in association with the disconnecting organization identifier. The disconnection indication can restrict access, of users of a disconnected organization, to data associated with the shared resource that is stored in a live shared resource repository and can cause a static shared resource to be presented based on a selection input corresponding to the shared resource.

Methods, apparatuses and computer program products for managing organization connections in a group-based communication system

Techniques for performing dynamic profile reconciliation in a communication system. A server computing system may identify two or more user profiles corresponding to a same user that is associated with the communication system. The server computing system may integrate historical data associated with the two or more user profiles into a single user profile (e.g., a destination user profile). The historical data may include messages sent and/or received via the two or more user profiles, files associated with the messages, metadata corresponding to each message, and the like. Responsive to combining the two or more user profiles into the single user profile, the server computing system may delete at least one of the two or more user profiles, storing the combined data in association with the single user profile.

Dynamic profile reconciliation in group-based communication systems

Techniques for dynamically converting a communication channel associated with a communication channel from a communication channel associated with a single organization to a shared communication channel associated with two or more organizations. The communication channel may have associated therewith member profiles associated with a first organization and one or more guest profiles associated with one or more other organizations that are different from the first organization. A server computing system may convert the communication channel to a shared communication channel based on a determination of eligibility for conversion. The server computing system may generate one or more user interfaces associated with the member profiles and the one or more guest profiles, enabling members and guests to communicate via the shared communication channel.

Dynamic channel conversion in group-based communication systems

Management of hosted channel membership of a communication platform is described. A request can be received from a first client of a first user, associated with a first organization, of the group-based communication platform, wherein the request is to associate a second user, associated with a second organization, with a communication channel of the first organization. An invitation to join the communication channel can be sent to a second client of the second user. In response to receiving an indication of an acceptance of the invitation, the second user can be associated with the communication channel. A request can be received from the second client to associate other user(s) associated with the second organization with the communication channel and the other user(s) can be associated with the communication channel based at least in part on permission(s) associated with the communication channel.

Management of hosted channel membership in a communication platform

Media, system, and method for providing encryption key management to a channel within a group-based communication system. The contents of the channel is encrypted according to the encryption key management policy of the organization to which the author of the content belongs and is stored in a data store. Responsive to a revocation request from a first organization, the encryption keys associated with any content in the channel submitted by the authors of said first organization may be revoked from a second organization, such that users of the second organization no longer have access to the content.

Encryption key management for channels with multiple organizations

Verification of entities associated with a communication platform are described. An instruction to create a communication channel on a communication platform is received. The communication channel can be associated with an organization that is registered with the communication platform. Data associated with an entity (e.g., the organization and/or a user associated therewith) can be analyzed to determine whether to verify the entity. Based at least partly on a determination that the entity is verified, an indicator can be presented in association with the entity on a user interface associated with the communication platform and a first set of permissions can be associated with the entity. The first set of permissions can be different than a second set of permissions associated with unverified entities. Use of the communication channel and/or the communication platform by the entity can be controlled based at least partly on the first set of permissions.

Verified entities associated with a communication platform

Techniques for enabling a client device associated with an organization to render a custom emoji that is associated with a different organization. In some examples, a first user associated with a first organization can compose a message to a second user associated with a second organization, the message including a custom emoji specific to the first organization. A server computing device can receive the message and determine a resource identifier associated with the custom emoji of the first organization. The resource identifier can provide a location in a database at which the custom emoji is stored. The server computing device formats the message to include the resource identifier and sends the message to the second user. A computing device associated with the second user receives the message and accesses the custom emoji based in part on the resource identifier. The computing device then renders the message with the custom emoji for display to the second user.

Rendering custom emojis in cross-organization communications

Hosted communication channels associated with a communication platform are described. In an example, a user can utilize communication services available via a communication platform. In some examples, a first organization can invite a second organization to join a communication channel. The two organizations can be different such that they are associated with different organization identifiers and are associated with different permissions. In some examples, content associated with each organization can be private, such that other organizations cannot access content that is owned or otherwise managed by each organization. However, content posted to shared communication channels can be accessed, viewed, interacted with, or the like by any member of the shared communication channels. To address privacy and/or security concerns, some organizations or users of the communication platform may desire to control how end users that join a shared communication channel interact with the shared communication channel.

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San Francisco, CA, United States of America

Sri Vasamsetti