Avaya Inc.

Sreerupa Das

Bruce Wallace Hill

Shaiju Cyriac

William Curtis Leck

Diana Messano D'Angelo

Michael John Thomas

Ashis Maity

ShengXiang Gui

Joseph McCabe

Paul Roller Michaelis

Christopher Chu

John Vincent Rishea

Ashis Malty

The present invention provides methods and systems for automatically managing conference calls. More specifically, a user may join a conference call by calling a universal conference call number. The user is identified and connected with a specific conference call number without requiring the user to remember the specific conference call number.

Auto join conference

The present invention provides a system and method for providing an announcement to a plurality of communication devices when a subset of those communication devices are currently engaged in a call. More specifically, an announcement may be provided to different communication devices depending upon the location of the communication device.

Interrupting a conference call for an emergency situation

A conference participant attempting to log into a conference that has been rescheduled is informed that the conference has been rescheduled to such-and-such date and/or time. If the login attempt is before or during the conference, the participant is offered information pertaining to the conference. If the login attempt is after the conference has ended, the participant is offered the information plus a recording of the conference. An identifier is associated with the conference and used by the host and the participants to uniquely identify the conference.

Conference-enhancing announcements and information

The present invention, in one embodiment, is directed to an agent available notifierthat (a) receives a request from the first customer, but not from the second customer, to be notified when the first contact is eligible for servicing by a selected resource so that the first customer is free to perform a desired activity and (b) in response to the first customer's request, provides the first customer with a selected notification that the first contact is eligible for servicing, wherein the second customer is not provided with the selected notification when the second contact is eligible for servicing.

Next agent available notification

When one party to an active call has momentarily stepped away from the call that has not been put on hold, the other party can record and leave a message for the party that stepped away, and then hang up. The call is monitored for return of the party that stepped away. When the returned party begins to speak, the message is immediately played to the returned party in response. In a conference, after a conferee who wishes to leave the conference, records a message and hangs up, the conference is monitored for either a break in the conversation or conversation directed to the party that left, and in response the message is played to the other conferees.

Leaving a message for a party while on an active real-time communication

A conference manager establishes and controls a conference and subconferences for a plurality of telecommunication terminals so as to reduce telecommunication costs by establishing the conference and dynamically placing telecommunication terminals geographically located with conference or isolated remote telecommunication terminals geographically located remote from the conference into the conference. The conference manager requests that other conference managers establish subconferences to conference together remote telecommunication terminals that are geographically located together. The conference manager requests that the other conference managers extend these subconferences to the conference. Further, the conference manager controls the other conference managers to interconnect the subconferences if the conference manager determines that communicating cost can be lowered by interconnecting two or more of the subconferences. Telecommunication costs include telecommunication transport costs and/or conference port costs.

Method and apparatus for controlling conference calls

The present invention provides an indication to a registered participant of a conference call that an agenda item of interest has been reached. The conference call participant registers to receive a notification signal for particular agenda items that are scheduled to be covered during the conference call. During the conference call, transitions from one agenda item to the next are detected. Such transitions may be detected by receiving a selection by the conference call host or other authority of the agenda item that is to be covered next. Alternatively, a client alerter application may automatically determine which agenda item is being covered. In response to the detection of a transition to a new agenda item, a determination is made as to whether any of the conference call participants has registered to receive notification of the new agenda item. A notification signal is then provided to any participant who has registered to receive such notification.

Method and apparatus for altering participants in a conference call to topics of interest

Various systems and methods for providing and updating electronic communications are disclosed. For example, a system for utilizing multi-tiered messages is disclosed that includes receiving a message that has a message content, a condition and a future control rule exclusively associated with the message. At least the message content is delivered, and upon satisfaction of the condition, the future control rule is applied to the individual message.

Growing community of inventors

Arvada, CO, United States of America

Sreerupa Das