Verizon Patent and Licensing Inc.

Sreeharsha Lanka

Sankar Shanmugam

Moorthy Sengottaiyan

Saivivek Thiyagarajan

Neil Thomas Razzano

Pradeep Bharthur Shanthraj

Trisha Mahajan

Stephen John Soltys

Ahmed Pasha Mohammed

Sandeep Kumar

Shankar Venkatesan

Prasanna Rajagopal

Alex Papadopolo

Ramakrishnan Muthukrishnan

A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.

System and method for chatbot conversation construction and management

A method may include receiving, via a voice channel and from a user device associated with a user, a request for information regarding a service provided to the user by a provider and determining whether the user device is configured to receive push notifications. The method may also include determining whether the user device is associated with a current customer of the provider, generating a link and an authorization token, in response to determining that the user device is not configured to receive push notifications and that the user device is associated with a current customer, and forwarding the link and the authorization token to the user device. The method may further include receiving an indication of a selection of the link via the user device and providing the requested information to the user device in response to receiving the indication of the selection of the link.

Systems and methods for providing requested user information to a validated user

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Bridgewater, NJ, United States of America

Sreeharsha Lanka