Servicenow, Inc.

Sravani Boggarapu

Matthew David Lloyd

Lifen Yan

Antin Brucelee Selvaraj

Keying Li

A system may include a database and server device(s), where the database contains incident record(s) that include information about reported issues, as well as information resource(s) related to the issue(s) and organized into categories, and where the server device(s): provide a graphical user interface (GUI) that comprises (i) a first pane including information from a particular incident record and (ii) a second pane including a search field and a menu enabling selection from the categories; receive a keyword entered in the search field and a selection of categories from the menu; provide an updated representation of the GUI in which the second pane shows search results based on the keyword and including information resource(s) from selected categories, where the information resource(s) are respectively associated with controls; and, responsive to activation of a control, store a link between the particular incident record and the information resource associated with this control.

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Milpitas, CA, United States of America

Sravani Boggarapu