T-mobile Usa, Inc.

Spencer Schutz

Parag Kumar Garg

Senthil Kumar Mulluppadi Velusamy

Jonathan Soini

Tyler Axdorff

Techniques described herein improve viewer experience by leveraging the ability of a viewer's device to access an over-the-top (OTT) content via the device's multi-channel connections to an OTT content server. In an example embodiment, the device receives the OTT content via a first channel and performs cross-party diagnostic testing through a second channel. In this embodiment, a diagnostic app in the device compares measured signals in the first channel with a first set of threshold values and further compares acquired telemetry data in the second channel with a second set of threshold values. Based on the comparison results, the device determines the possible root cause of the interruption. Further, the device performs an in-depth diagnostic testing on a determined possible root cause (e.g., OTT content server) and sends an in-depth diagnostic report to a viewer.

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Arvada, CO, United States of America

Spencer Schutz