Microsoft Technology Licensing, LLC

Sparky Toews

Michael Nelson

Weizhu Chen

Benjamin Richard Vincent

Tarek B Kamel

Woo Ram Lee

Ganapathy V Raman

Santosh Vasant Bhosale

Manoj Ajith Prasad

Aritra DattaGupta

Aarohi Arora

Somak Mitra

Matthew Justice

Benjamin Reich

Bryan Wilhelm

Vladyslav Bazyliak

Roger F Johnson

Will Qian

Dejan Subotic

James Shang Kai Chou

Peter E Zenzerovich

Michael J Nelson

Methods for configurable and proactive application diagnostics and recovery are performed by systems and devices. A diagnostics manager determines diagnostics packages corresponding to problems described in client device diagnostics requests. Session identifiers are generated and returned with diagnostics identifiers to clients which then provide the session identifiers and diagnostics identifiers to a service manager for session initiation. Diagnostics packages are located, retrieved, and provided back to the client by the service manager that invokes a client-side engine to execute diagnostics packages. Results are provided to the diagnostics system which determines additional packages to be executed by the engine during the same diagnostics session. Further, device-specific tokens are acquired by client devices which execute local diagnostic packages and acquire remote diagnostic packages for execution in the same session. Additionally, diagnostics packages provide their own user interfaces, and local packages are automatically executed upon invocation of help applications.

System and method for configurable and proactive application diagnostics and recovery

User-authentication-based approval of a first device via communication with a second device over a channel (e.g., an insecure channel) is described. The first device receives a session ID and first user-observable information, or an identifier thereof, from an identity provider, presents the first user-observable information to a user, and sends the session ID to the second device. The second device sends the session ID to the identity provider to obtain therefrom second user-observable information, or an identifier thereof, and a security challenge. The second user-observable information bears a user-discernable relationship to the first user-observable information and is presented to the user by the second device. The second device is capable of generating a response to the security challenge for transmission to the identity provider based at least on input received from the user, the response to the security challenge being indicative of the suitability of the first device for approval.

User-authentication-based approval of a first device via communication with a second device

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Sparky Toews