8X8, Inc.

Emc IP Holding Company LLC

International Business Machines Corporation

Emc Corporation

Soumyadeb Mitra

Solomon Fung

Windsor Hsu

Manu Mukerji

Justin Potter Driemeyer

Arunim Samat

Vijai Gandikota

Zhishen Liu

Venkat Nagaswamy

Windsor Wee Sun Hsu

Madhukar R Korupolu

Abhishek Kashyap

Abishek Kashyap

Windsor W Hsu

Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to process user-data-communications between a client station and another station participating in data-communications via the data-communications services where the client station is associated with one client entity. The server is also configured to identify a context for each respective user-data-communication between the client station and the participating station, where the context data corresponds to at least one communications-specific characteristic associated with the user-data-communications, and to retrieve structured and unstructured data relating to previous data-communications provided by the data-communications server. The server is also configured to provide the integrated contact center to particular end users based on the identified context, and including data generated from the retrieved structured and unstructured data.

Apparatuses and methods involving an integrated contact center

Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data communications server is configured to process user-data-communication between a client station and another client station participating in data-communications via the data-communications server, where each client station is associated with one client entity. The server is also configured to identify a context for each user-data-communication between the client station and the other client station, where the context corresponds to at least one communications-specific characteristic associated with the user-data-communication.

Apparatuses and methods involving data-communications virtual assistance

Apparatuses and methods concerning providing data-communications room recommendations are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to provide user-data-communications sessions. The server is also configured to retrieve data-communications messages, which may arise from a plurality of disparate interconnected data-communications systems, and batch the data communications messages for a particular data-communications room together to create a room document. Responding to receipt of a request from a particular user, the server identifies a particular data-communications room for a particular inquiry.

Apparatuses and methods involving data-communications room predictions

In one example, a computer-based system determines a relationship between a first job and a second job at one or more companies, by using a title data store, a training module, and a prediction module, wherein the title data store accepts job-related information characterizing at least one job-related position that includes at least one of title, corporate entity, job description, and job-related interest data. The training module accepts input data from the title data store, calculates or generates a set of coefficients and a set of job-related vectors from the input data, and stores the coefficients into a database. The prediction module may accept: a first set of data including at least one of a first title, a first corporate designation data, a second set of data including at least one of a second title and a second corporate designation data, and the coefficients from the training module; and then a similarity between the first set of data and the second set of data may be calculated.

Systems and methods involving semantic determination of job titles

Apparatuses and methods concerning providing a data-communications virtual assistant are disclosed. As an example, one apparatus includes a data-communications server. The data communications server is configured to process user-data-communication between a client station and another client station participating in data-communications via the data-communications server, where each client station is associated with one client entity. The server is also configured to identify a context for each user-data-communication between the client station and the other client station, where the context corresponds to at least one communications-specific characteristic associated with the user-data-communication. The server is further configured to apply call routing based on the identified context.

A system is described which accepts corporate title and employee data associated with that corporate title data at a first company, putting the corporate title and employee data through a configured network and generating a vector of terms and a set of coefficients associated with that title. Information about an employee is put through a second network using those terms and coefficients to determine if the employee would have the same or similar title at the first company.

System for semantic determination of job titles

According to one embodiment, a file system (FS) of a storage system is partitioned into a plurality of FS partitions, where each FS partition stores segments of data files. In response to a request for writing a file to the storage system, the file is stored in a first of the FS partitions that is selected based on a time attribute of the file, such that files having similar time attributes are stored in an identical FS partition.

Time-based data partitioning

According to one embodiment, in response to a request for verifying a first prime representing a consistent point of a file system of a storage system having a plurality of storage units, each of a plurality of prime segments collectively representing the first prime is examined to determine whether the corresponding prime segment has been previously verified. Each of the prime segments is stored in one of the storage units, respectively. At least a first of the prime segments that has not been previously verified is verified, without verifying a second of the prime segments that has been previously verified. The first prime, when at least the first prime segment has been successfully verified, can be used to construct the consistent point of the file system.

System and method for verifying consistent points in file systems

According to one embodiment, a request is received for obtaining a consistent point of data stored in a file system of a storage system having a plurality of storage units. In response to the request, retrieving a prime dependency list from a first prime segment stored in a first of the storage units, where the prime dependency list includes information identifying at least a second prime segment stored in a second of the storage units. The first and second prime segments collectively form a prime segment representing a consistent view of the file system. Each of the prime segments listed in the prime dependency list is ascertained in an attempt to generate the consistent point of data.

System and method for maintaining consistent points in file systems using a prime dependency list

According to one embodiment, a file system (FS) of a storage system is partitioned into a plurality of FS partitions, where each FS partition stores segments of data files. In response to an input and output (IO) request for accessing a first of the FS partitions, a second of the FS partitions is selected that is currently in a ready state for access. The second FS partition is then removed from the ready state for access. The first FS partition is brought into a ready state for access.

Resource efficient scale-out file systems

A request is received to determine a consistent point of data stored in a file system of a storage system having storage units. In response to the request, a prime dependency list is retrieved from a first prime segment stored in a first storage unit, the prime dependency list including information identifying at least a second prime segment stored in a second storage unit. The first and second prime segments are identified by a first prime segment identifier (ID) and a second prime segment ID, respectively, which collectively identify a prime representing a first consistent view of the file system. The consistent point of data is determined based the prime segments listed in the prime dependency list, where the consistent point of data represents a file system state at a point in time for restoration of the file system back to a prior known state.

Growing community of inventors

San Jose, CA, United States of America

Soumyadeb Mitra