Conduent Business Services, LLC

Soumi Chattopadhyay

Rahul Ghosh

Koustuv Dasgupta

Ansuman Banerjee

Avantika Gupta

Ashish Garg

Embodiments of the present disclosure disclose methods and systems for generating operational alarms for a plurality of clients, the operational alarms being generated by a business performance system, each client being associated with a plurality of Key Performance Indicators (KPIs). An aggregate rank for each client based on ranks of each KPI is generated. For each client: the aggregate rank of the client over one or more time periods is monitored. If the aggregate rank deteriorates over the one or more time periods, a severity indicator is determined based on change of value of each KPI and change of rank of each KPI for the client over the one or more time periods. An operational alarm based on value of the severity indicator is determined. The operational alarm is displayed on a user interface, wherein the operational alarm displays one or more KPIs with highest severity values.

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Kolkata, India

Soumi Chattopadhyay