Bank of America Corporation

Sonja M Brown

Kevin Luong Tran

Prathyusha Paida

Helga Russman

Radha Sattanathan

Henry Nichol

Systems and methods for authenticating and executing a user request with increased security and efficiency are provided. A method may include receiving a selection from a user to restrict informational access of a selected administrator who is logged in to a system network, and locking access of the administrator to secure user information. The method may also include receiving, from the user, limited identifying information, and transmitting to the user, based on the limited identifying information, a uniform resource locator (URL) link and a one-time password (OTP). The method may also include achieving 2-factor authentication when the user accesses the URL link and submits the OTP, and receiving from the user the secure user information and a service request. In response to receiving the secure user information and the service request, the method may include executing a response to the service request via the system network.

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Lewisville, TX, United States of America

Sonja M Brown