Intervoice, Inc.

Voiceplex Corporation

Intervoice Limited Partnership

Voiceples Corporation

Sohail Sattar

Steven E Polsky

A call processor (49) contains a service node (48) and an intelligent peripheral (42) for performing calling services requested by a telephone network service control point (24). If service control point (24) requests a calling service that is not supported by intelligent peripheral (42), or if the service logic for the requested source is stale or unavailable, intelligent peripheral (42) requests that service control point (24) or another external source transmit the necessary service logic to intelligent peripheral (42) to perform the specific calling service. Intelligent peripheral (42) caches the service logic for the calling service for a predetermined period of time according to the anticipated future need for the calling service.

Method and apparatus for delivering calling services

A call processor (49) contains a service node/intelligent peripheral service creation environment (58) to create a service logic table (56) to store call processing instructions. A service logic executive (54) accesses the service logic table (56) and executes the call processing instructions in response to a received data package. Call processor (49) can operate in slave mode to provide call processing resources to a service control point or in autonomous mode to deliver a specific calling service, such as voice mail.

Integrated voice processing systems. General-purpose common computer platform voice processing systems described provide integrated voice processing functions, for example, voice messaging, call processing, interactive voice response and other systems typically only available in discrete systems. Industry standard computer databases and interfaces are used to create a dynamically modifiable voice processing system which is adaptable to perform to any customer specification. State vector architecture for the system described herein provide economic and efficient tailoring of voice processing functions for a wide variety of applications. Voice processing systems for interfacing voice transactions through a telecommunications line to a user comprise a general-purpose digital, computer common-platform adapted to communicate through the telecommunications line with an outside environment. A relational database interfaced to the general-purpose, digital computer for storing at least one object having a state that is modifiable by a vector protocol, thereby producing a voice transaction event that is output to the user through the telecommunications whereby the user activates the vector protocol through the telecommunications to act on the object and produce the voice transaction event, and an interface adapted to convert user commands input to the voice processing system through the telecommunications to activate the vector protocol and alter the object's state.

Integrated voice processing system

Integrated voice processing systems. Generalpurpose common computer platform voice processing systems described provide integrated voice processing functions, for example, voice messaging, call processing, interactive voice response and other systems typically only available in discrete systems. Industry standard computer databases and interfaces are used to create a dynamically modifiable voice processing system which is adaptable to perform to any customer specification. State vector architecture for the system described herein provide economic and efficient tailoring of voice processing functions for a wide variety of applications. Voice processing systems for interfacing voice transactions through a telecommunications line to a user comprise a general-purpose digital, computer common-platform adapted to communicate through the telecommunications line with an outside environment. A relational database interfaced to the general-purpose, digital computer for storing at least one object having a state that is modifiable by a vector protocol, thereby producing a voice transaction event that is output to the user through the telecommunications whereby the user activates the vector protocol through the telecommunications to act on the object and produce the voice transaction event, and an interface adapted to convert user commands input to the voice processing system through the telecommunications to activate the vector protocol and alter the object's state.

A voice mail processing system is provided which comprises a digital computer common-platform operable to communicate through telecommunication lines with an outside environment. Communications between callers and the voice mail processing system are performed through specific caller interfaces that are configurable so as to allow different caller interfaces to each caller to the voice mail processing system. Subscriber profile records that contain caller interface configuration information for each caller can be edited to store desired caller interface configuration information for any caller. Information in any subscriber's profile record is accessed by reference to a caller identification number associated with each caller, generated either by the system or by caller input.

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Irving, TX, United States of America

Sohail Sattar