Walmart Apollo, LLC

Snehasish Mukherjee

Shankara Bhargava Subramanya

Phani Ram Sayapaneni

Haoxuan Chen

Deepa Mohan

John Brian Moss

Ghodratollah Aalipour Hafshejani

Shankara Bhargava

Jason Charles Benesch

Don Bambico

Navin Naidu

Tanmay Peter Kuruvilla

Simral Chaudhary

Venkata Naga Vamsi Krishna Nandanavan

Sriprabha Gopalan

Lakshmi Manasa Velaga

A system including one or more processors and one or more non-transitory computer-readable media storing computing instructions that, when executed configured to run on the one or more processors, cause the one or more processors to and perform operations: receiving a command from a user; transforming, using a trained machined learning model, the command by detecting an intent to add one or more recipe ingredients; determining a recipe from a set of recipes; determining one or more items and one or more quantities or sizes of the one or more items; selecting a respective quantity or size from quantities or sizes of available items of the one or more items, wherein the respective quantity or size, as selected, is overruled when a different quantity or size preference is indicated by the user; and automatically adding to the shopping cart the one or more items. Other embodiments are described.

Voice-enabled recipe selection

A system including one or more processors and one or more non-transitory computer-readable media storing computing instructions configured to run on the one or more processors and perform receiving a voice command from a user; transforming the voice command; transforming the voice command can include using a natural language understanding and rules execution engine into (a) an intent of the user to add recipe ingredients to a cart and (b) a recipe descriptor; determining a matching recipe from a set of ingested recipes based on the recipe descriptor; determining items and quantities associated with the items that correspond to a set of ingredients included in the matching recipe using a quantity inference algorithm; and automatically adding all of the items and the quantities associated with the items to the cart. Other embodiments are disclosed.

A method for automatically rectifying in real-time anomalies in natural language processing systems. The method can include determining an output corresponding to a user request from a user device for a user based on a new request template or machine learning. The method further can include retrieving one or more entity rules corresponding to entity data of the user request. The method also can include overwriting entity information of the entity data corresponding to the one or more entity rules. Additionally, the method can include outputting the output. Furthermore, the method can include transmitting, to the user device, a response to the user. Other embodiments are disclosed.

Automatically rectifying in real-time anomalies in natural language processing systems

Systems and methods are disclosed for a voice/chatbot building system. The voice/chatbot builder may involve receiving an identified intent, receiving a task related to the identified intent, and receiving a response related to both the identified intent and the task. The identified intent, task, and response may form a first conversation. The first conversation may be linked to other conversations to establish contextual relationships among conversations and determine conversation priority. Voice/chatbot building may also train natural language processing machine learning algorithms.

Voice and chatbot conversation builder

Systems and methods for e-commerce systems using natural language understanding are described. A computing device is configured receive a user utterance including at least one identified semantic component and at least one missing semantic component and generate a context stack including a set of context entries. Each of the context entries includes a root intent element, an entity list element, and a dialogue stack and each context entry in the set of context entries is associated with one of a user utterance or a system utterance. The computing device is further configured to review at least one context entry in the set of context entries to locate the at least one missing semantic element within the dialogue stack and generate an intent flow execution request including the at least one semantic element from the first speech data and the missing semantic element.

System and method for handling multi-turn conversations and context management for voice enabled ecommerce transactions

Systems and methods for e-commerce systems using natural language understanding are described. A computing device is configured receive a user utterance and identify at least one semantic element within the user utterance. An intent associated with the at least one semantic element is identified and an intent flow associated with the identified intent is executed. The intent flow includes a set of tasks executed in a predetermined order. A system utterance is generated by instantiating a response template selected from a plurality of response templates associated with the executed intent.

Systems and methods for e-commerce API orchestration using natural language interfaces

A system for generating compressed product titles that can be used in conversational transactions includes a computing device configured to obtain product title data characterizing descriptive product titles of products available on an ecommerce marketplace and to determine compressed product titles based on the product title data using a machine learning model that is pre-trained using a replaced-token detection task. The computing device also stores the compressed product titles for use during conversational transactions.

Methods and apparatuses for discriminative pre-training for low resource title compression

A system for generating a response to a customer query includes a computing device configured to obtain a first dataset, including a plurality of first phrase-intent pairs associated with a first domain. Each first phrase-intent pair includes a first phrase and a corresponding first intent. The computing device is configured to retrieve a set of configuration rules to configure a plurality of environments. The computing device is also configured to configure a first environment using the first dataset and the set of configuration rules to determine a result user intent based on a requested query associated with the first domain. The first environment embeds the plurality of first phrase-intent pairs in a vector space based on the set of configuration rules. The computing device is configured to perform operations based on the first environment.

Methods and apparatus for intent recognition

The disclosed subject matter relates to a system and method for facilitating automated conversations with users over a network. In some embodiment, a disclosed system includes a computing device operably connected to a database, and is configured to receive a plurality of incoming messages from a first user in an asynchronous manner; and identify a user request associated with the plurality of incoming messages. In these embodiments, the computing device determines that the plurality of incoming messages are all incoming messages that are associated with the user request; processes the plurality of incoming messages together; and generates at least one outgoing message as a response to the user request.

Methods and apparatus for exchanging asynchronous messages

A method for automatically rectifying in real-time anomalies in natural language processing systems. The method can include receiving command data from a user device of a user. The command data can correspond to a user request. The method further can include retrieving, from a new template database, a new request template corresponding to the user request. Additionally, the method can include retrieving, from the new template database, an output instruction corresponding to the new request template, when the new request template is found. The method further can include determining, by a machine learning system, the output instruction corresponding to the user request, when the new request template is not found. The method also can include transmitting the output instruction to a request processing system. The request processing system can be configured to perform the output instruction and transmit, to the user device, a response to the user request. Other embodiments are disclosed.

Systems and methods for contextual search query revision are disclosed. A user utterance including at least one semantic component is received and a plurality of candidate n-grams including the at least one semantic component and at least one additional semantic component selected from a set of prior semantic components is generated. A probability that each of the plurality of candidate n-grams is an intended n-gram is calculated and a selected one of the plurality of candidate n-grams is output based on the probability.

System and method for contextual search query revision

Systems and methods for e-commerce systems using natural language understanding are described. A computing device is configured receive at least one application-specific element for a natural language conversation application, at least one shared element, and a user utterance, The system identifies at least one intent based on the at least one application-specific element and the at least one shared element and generates a system utterance based on the at least one application-specific element.

Growing community of inventors

Santa Clara, CA, United States of America

Snehasish Mukherjee