Huawei Technologies Co., Limited

Sining Wei

Rongjun Huang

Tongbing Liu

Zhaohui Tang

Hao Chen

Yong Fang Shi

Zhendong Liu

Huicai Lan

Hua Yin

Shuiping Qiu

Embodiments of this application provide an information processing method, a device, a system, a storage medium, and a computer program product that relate to a web conferencing technology. In the method, a plurality of users may join a web conference by using a plurality of participating terminal devices. In addition, screen sharing is performed by using a web conferencing system. Therefore, the plurality of participating terminal devices in the conference may display, on screens of the plurality of participating terminal devices, information shared by the at least two sharing terminal devices. In this manner, the web conferencing system supports screen sharing performed by a plurality of sharing terminal devices at a same moment, and each sharing terminal device can control the screen sharing. This facilitates information sharing between the pluralities of users, and improves communication efficiency between the users.

Information processing method, device, system, storage medium, and computer program product

Embodiments of the present invention provide a call processing method and control apparatus, an automatic call distribution apparatus, and an agent terminal. The call processing method, which executed by the call control apparatus, includes: receiving, a processing request for a call, and extracting a media connection address and a media capability of an automatic call distribution apparatus; performing, media negotiation based on a media capability of an agent terminal and the automatic call distribution apparatus; and establishing, a media session between the agent terminal and the automatic call distribution apparatus according to a media connection address of the agent terminal, the media connection address of the automatic call distribution apparatus, and a media negotiation result. The embodiments of the present invention can reduce the processing load of an entire cloud server, which effectively ensures the service quality of a call center constructed based on cloud computing technologies.

Call processing method and control apparatus, automatic call distribution apparatus, and agent terminal

Growing community of inventors

Shenzhen, China

Sining Wei