International Business Machines Corporation

Sinem Guven

Karin Murthy

Rohan R Arora

John Alan Bivens

Larisa Shwartz

Mark Edward Podlaseck

Gopal Sarma Pingali

Christian Eggenberger

Jens Rathgeber

Myron Dale Flickner

Claudio Santos Pinhanez

Amitkumar Manoharrao Paradkar

Robyn Ruth Schwartz

A method comprises obtaining, from a service management database, one or more change tickets and one or more incident tickets relating to an information technology infrastructure, extracting, from the change tickets and the incident tickets, one or more dimensions indicating potential causality between one or more changes and one or more incidents, identifying configuration items of the information technology infrastructure associated with the one or more changes and the one or more incidents, defining one or more linkages between the one or more changes and the one or more incidents, storing, in the service management database, the defined linkages, building a risk assessment model using the defined linkages, and monitoring subsequent changes to the information technology infrastructure using the risk assessment model.

Discovering linkages between changes and incidents in information technology systems

A component of an environment having available bandwidth for performing a task is located. Authorization to connect a device associated with the task to the component is granted. In response to determining that a set of one or more conditions are met, the device is connected to the component. The connection provides network connectivity to the device via the component.

Leveraging a regulated network to enable device connectivity in a restricted zone

A method, computer system, and computer program product for mapping an intent to an action of a user in augmented reality procedures is provided. The present invention may include receiving a user activity from the user and monitoring the received user activity. The present invention may further include matching a concept with the monitored user activity, wherein the matched concept is extracted from an intent database. The present invention may further include identifying a task. The present invention may then include presenting a decision tree, from an intent database, wherein the decision tree comprises a plurality of intended steps to be performed by the user to complete a desired action. The present invention may also include, in response to determining that the user successfully performed an intended step within the plurality of intended steps, presenting a next intended step from the plurality of intended steps from the decision tree.

Automated intent to action mapping in augmented reality environments

Embodiments of the present invention provide methods for generating an augmented reality experience based on Knowledge Media. One method can include receiving one or more Knowledge Media. Transforming the one or more Knowledge Media into consumable steps. Extracting hardware information from the one or more Knowledge Media. Generating a three-dimensional point cloud model of the hardware based on the one or more Knowledge Media, and outputting an augmented reality experience based on an annotated three-dimensional point cloud model.

Dynamic content generation for augmented reality assisted technology support

A method includes obtaining, from a service management database, one or more change tickets and one or more incident tickets relating to an information technology infrastructure, defining one or more change-incident pairs based on linkages between the incident tickets and the change tickets, identifying, from the change-incident pairs, one or more dimensions affecting outcomes of implementation of one or more change types, generating at least one recommendation for altering implementation of subsequent changes of a given change type to the information technology infrastructure based on the identified dimensions, applying the at least one recommendation to the implementation of one or more subsequent changes of the given change type to configuration items in the information technology infrastructure, monitoring the information technology infrastructure to determine outcomes of the subsequent changes of the given change type, and modifying the at least one recommendation responsive to the monitoring.

Automated change monitoring and improvement recommendation system for incident reduction in information technology infrastructure

A system and method for providing contemporaneous product information with animated virtual representations includes identifying a product by detecting a marker with a user device. Based upon the product, an animated virtual representation is generated in a display of the user device. Information about the product is conveyed to the user by virtual interaction with the animated virtual representation.

System and method for providing contemporaneous product information with animated virtual representations

An apparatus and a method is provided for verifying the setup of a current computer in need of repair, parsing and updating a previously created activity log file to provide usable steps that refer to the appropriate configuration settings for the computer being repaired. The method includes obtaining an indication of a problem on a remote computer, reviewing stored log files to determine if an old log file associated with the problem exists and if the old log file does not exist, creating a new log file to store steps associated with repair operations. The method also includes if the old log file exists, retrieving the old log file and obtaining the remote computer configurations, parsing the old log file to identify references to configuration settings and comparing the configuration settings in the old log file with the remote computer configuration. The method further includes updating at least one configuration setting of the old log file to reflect the remote computer configuration, if the at least one configuration setting in the old log file is different from the remote computer configuration and executing steps in the old log file to solve the problem on the remote computer.

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New York, NY, United States of America

Sinem Guven