Other

Unisheff Ventures Limited

Simon Wright

Yochai Konig

Chad David Hendren

Christopher Connolly

Eric Tamblyn

Arnaud Lejeune

Paul Heath

Ronald Carl Alan Pearson

Paul Orange

An end-user device operable in a retail store records a voice conversation held in the retail store. The recording is transmitted to a server for comparing it to recordings of other conversations from a plurality of other retail stores. The server makes a recommendation based on the comparing. Embodiments of the invention are also directed to an analytics system that collects real-time metrics data for various virtual or physical retail stores associated with a plurality of contact centers. The system performs real-time analytics of the collected metrics data for identifying a product or service. The processor modifies, based on the real-time analytics, a prior service or product to be offered by a particular retail store, with the identified service or product. The processor pushes the modified service or product for display on the end-user device use in the particular retail store.

System for providing dynamic recommendations based on interactions in retail stores

Embodiments of the present invention are directed to a system and method for collecting and analyzing data from a plurality of contact center tenants. A processor collects from a plurality of source devices over a data communication network, real-time metrics data for a plurality of contact centers. The real-time metrics data relates to a plurality of contact center factors. The processor stores the collected real-time metrics data in the data store, and generates benchmark data based on the collected real-time metrics data. The processor determines, for a particular contact center of the plurality of contact centers, performance of the contact center relative to the benchmark data. The processor further outputs a recommendation based on the comparison.

Multi-tenant based analytics for contact centers

System and method for providing dynamic recommendations based on interactions in retail stores

A system and method for aggregating a customer's anonymous online experience and associating it to the customer once the customer is known. A server monitors and aggregates data on anonymous interactions between a customer and a website. The collected data is stored in a data store in association with a code. The server detects occurrence of a trigger event as the data is collected, and the code is provided to the customer in response to detecting the trigger event. When the customer presents the code at the retail store, a retail store device sends a message including the code to the server. The retail store device also provides other identification information of the customer. The server may then associate the anonymous data to customer based on the identification information.

System and method for bridging online customer experience

A group of oligonucleotides for the identification of sequences in a sample comprising human histamine H receptor DNA, cDNA or RNA originating from a tissue sample or body fluid is employed in the diagnosis and/or treatment of human neurological and psychiatric disorders, particularly schizophrenia, and diseases of other systems or organs of the human body. The oligonucleotides, suitable for use as primers for the amplification of DNA corresponding to a region of a human histamine H receptor, have nucleotide sequences selected from: 5&prime;ACACCAGCCTGGATGTGA 3&prime;(as listed in SEQ ID NO:12), 5&prime;TCACATCCAGGCTGGTCT 3&prime; (as listed in SEQ ID NO:13), 5&prime; CAATCATACCACCTCTAA 3&prime; (as listed in SEQ ID NO:14), 5&prime; ACACAAACGCGGTGAAGT 3&prime;(as listed in SEQ ID NO:15). Also described is a diagnostic kit comprising one or more of the above mentioned oligonucleotides.

Detection of variations in human H2 receptors

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Sheffield, United Kingdom

Simon Wright