Google Inc.

Fannie Mae

Silviu Cristian Marghescu

Juan Vasquez

Eric Rosenblatt

David A Talbird

Nathan Pieter Den Herder

Rebecca F Adler-Stratford

The present invention relates to a mapping and comparing choroplethic housing statistics. In one example, this comprises accessing property data corresponding to a geospatial area. Analytics are used to generate usable property data statistics from the accessed property data. A thematic map image based on the usable property data statistics is then generated according to comparison categories, so that the thematic map image may be displayed.

System and method for mapping and comparing choroplethic housing statistics

The present disclosure includes a system and method for blended telephone network and computer network customer support interactions. The system may include a web server, one or more controllers, a telephone exchange, a monitoring server, and one or more client devices. The method may include receiving a multimedia support request, establishing a multimedia communications session, instructing a telephony application associated with the multimedia communications session to place a telephone call, routing and connecting the telephone call to an available endpoint, identifying the available endpoint when the telephone call is connected to the available endpoint, and transmitting an invitation to participate in the multimedia communications session to the available endpoint.

System and method for blended PSTN and computer network customer support interactions

The present disclosure includes a system and method for connecting an endpoint, such as a client device, to an active multimedia communications session on one network using metadata included in a communication initiated on another network. In some embodiments, the initial network is the PSTN and the second network is the Internet. In some embodiments, the system includes a multimedia contact center on the second network and only a telephone call on the first network.

System and method for connecting an endpoint to an active multimedia communications session on a data network by setting metadata associated with a telephone call

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Palo Alto, CA, United States of America

Silviu Cristian Marghescu