International Business Machines Corporation

Siddhartha Upadhyaya

Sarah White Eagle

Fabian F Morgan

Danny Y Chen

Danny Yen-Fu Chen

Fabian J Morgan

In a method for processing work items that have not been completed by a first escalation, a computer determines that the first escalation failed to complete execution, processed fewer work items than the first escalation is configured to process, or completed execution beyond an allotted processing time. The computer duplicates the first escalation to form a second escalation. In addition, the computer configures the second escalation to process the work items that have not been completed by the first escalation. Furthermore, the computer disables the first escalation and activates the second escalation to process the work items that have not been completed by the first escalation.

Identifying hung condition exceeding predetermined frequency threshold and modifying hanging escalation tasks to avoid hang conditions

In a method for improving escalation performance, a computer monitors performance of an escalation in a production environment. The computer identifies a characteristic of the escalation based on the monitored performance. The computer creates a recommendation for improving escalation performance based on the characteristic. In response to an approval of the recommendation, the computer applies the recommendation to the escalation to form one or more recommended escalations. Furthermore, the computer deploys the one or more recommended escalations into the production environment.

Performance of scheduled tasks via behavior analysis and dynamic optimization

An approach is provided for testing a change (i.e., configuration change) in a configuration of a computing environment. First configurable attributes of a user identifier (ID) of a user are determined. The user ID was received from an administrative user having an administrative user ID providing the administrative user with an authority of an administrator in the computing environment. A temporary simulation user ID (TSID) having second configurable attributes is generated so that the values of respective first and second configurable attributes are identical. The configuration change is associated with the TSID and with no other user ID. Based on the configuration change being associated with the TSID and with no other user ID, a simulation with the change in the configuration applied in the computing environment is performed. The user ID and administrative user ID are unaffected by the configuration change.

Testing a configuration change

Method, system and computer product for rescheduling processing of set of work items based on historical trend of execution time

In a method for minimizing occurrences of hanging escalations in a computer system, a computer determines that a number of escalations are scheduled for simultaneous execution in a time interval in a production environment. The computer divides the time interval by the number of escalations to form a shortened time interval. Moreover, the computer reschedules execution of the number of escalations in the production environment such that a plurality of subsets of the number of escalations execute in a staggered order according to the shortened time interval. A hanging escalation is an escalation that fails to complete, fails to process all data or records that the escalation was to process, or completes beyond an allotted processing time.

Staggering execution of scheduled tasks based on behavioral information

An approach is presented for testing a change (i.e., configuration change) in a configuration of a computing environment. A user identifier (ID) of a user is received from an administrative user having an administrative user ID. First configurable attributes of the user ID are determined. A temporary simulation user ID (TSID) having second configurable attributes is generated so that the values of respective first and second configurable attributes are identical. The configuration change is received. The configuration change is associated with the TSID and with no other user ID. Based on the configuration change being associated with the TSID and with no other user ID, a simulation is performed by tracking data record modifications made by the TSID and based on the configuration change. The user ID and administrative user ID are unaffected by the configuration change. After completing the simulation, the data record modifications are undone.

Growing community of inventors

Kolkata, India

Siddhartha Upadhyaya