Salesforce Com, Inc.

Salesforce, Inc.

Siddharth Srivastava

Feifei Jiang

Hormoz Tarevern

J Justin Donaldson

Sadiya Hameed

A system stores logs representing events that occur in the system based on executable instructions executed by the system, for example, by processes executing within the system or by applications. The system analyzes the logs to determine the root cause of the error or event that resulted in generation of the log. The system clusters logs to determine clusters of logs. The system analyzes logs of each cluster to determine a root cause of errors resulting in logs belonging to the cluster. For any new error log that is received, the system determines the cluster to which the error log belongs and takes action based on the root cause associated with the cluster, for example, sending an alert message or performing automatic remediation.

Root cause analysis of logs generated by execution of a system

An online system identifies an assignment for a computer program error indicated in an error message by applying an assignment model to token sequences identified in the error message. The error message includes a sequence of execution paths of the computer program. Each execution path indicates a function call active in computer memory when the error was generated. In other words, the error message allows tracking of the sequence of nested paths up to the point where the error was generated. In one example, the error message is a stack trace message that reports active stack frames in computer memory during the execution of the program.

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Siddharth Srivastava