Servicenow, Inc.

Siddhant Sinha

Manjeet Singh

Fabio Casati

Hans Jochen Gerhard Pohle

Sai Harini Chettla

A system for root cause analysis based on process optimization data is provided. The system receives log data associated with a first trace between a first activity and a second activity of a process. The system further determines a state of inefficiency between the first activity and the second activity based on the received log data. The system further applies a first machine learning (ML) model on the received log data. The system further determines a first label and a first value to be associated with the first trace of the process based on the application of the first ML model. The system further generates presentation data associated with the determined state of inefficiency of the first trace based on the determination of the first label and the first value and further transmits the generated presentation data on a user device.

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Hyderabad Telangana, India

Siddhant Sinha