International Business Machines Corporation

Nuance Communications, Inc.

Sibyl C Sullivan

Vanessa V Michelini

James Robert Lewis

Ciprian Agapi

Felipe Gomez

Peeyush Jaiswal

Thomas Edward Creamer

William V Da Palma

Brent L Davis

Reza Ghasemi

John R Lauria

Willie James Johnson

A method and system for defining standard catch styles used in generating speech application code for managing catch events, in which a style-selection menu that allows for selection of one or more catch styles is presented. Each catch style represents a system response to a catch event. A catch style can be selected from the style-selection menu. For each selected catch style, the system can prepare a response for each catch event. If the selected catch style requires playing a new audio message in response to a particular catch event, a contextual message can be entered in one or more text fields. The contextual message entered in each text field corresponds to the new audio message that will be played in response to the particular catch event. In certain catch styles, the entered contextual message is different for each catch event, while in other catch styles, the entered contextual message is the same for each catch event. Finally, if the selected catch style does not require playing of a new audio message in response to a particular catch event, the system can replay the system prompt.

Method and system for defining standard catch styles for speech application code generation

A method and system for automated code generation in a call flow builder () can include a display coupled to a processor. The processor can be programmed to select a real code (database connection) or a prototype code using a graphical interface () to provide a selected code and develop a call flow using the selected code. The processor can be programmed to select the prototype code as the selected code, test the call flow in a local development environment and further enable the switching of the selected code from the prototype to the real code to complete a database connection. The processor can be further programmed to enable specification of a default or range of values. Additionally, the processor can be programmed to use a database connection code that replaces a prototype assignment of values to variables when the real code is the selected code.

Method and system for switching between prototype and real code production in a graphical call flow builder

A automated method of transferring calls can include, within an established call with a calling party, receiving from the calling party a request specifying a name. The name can be compared with a listing of names and associated directory numbers to determine if there is a match. A directory number associated with the matched name can be processed according to translation attributes to determine a dialable number. The dialable number can be sent to a telephony switch to transfer the call.

Method and system for defining call transfer rules for directory assistance

A telephone call simulator generates telephone calls for large sets of subscribers in a PSTN-IP telephone service for purposes of validating various telephone services, e.g. call waiting, call forwarding, etc. available to subscribers of the telephone service. via the IP network. The telephone numbers of subscribers are grouped in different call processing actions and/or subscriber call behavior based on the options offered by the service. The telephone numbers and test logic scripts are stored in a test input data file. Test logic scripts are generated for each group of related telephone number and stored in a file, typically the test input data file. The test input data file is read by test assignment apparatus which assigns the test logic scripts to process within a call processing pool. The test logic scripts record test result data to a test output data file. Call implementation apparatus in the pool executes random calling of each test logic script for the group of related telephone numbers which records the responses to the test logic scripts in the test output data file validating the telephone services for the related telephone numbers.

PSTN call simulator and method of operation for testing PSTN-To-IP network telephone services for individual and group internet clients prior to availability of the services

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Highland Beach, FL, United States of America

Sibyl C Sullivan