Ricoh Company, Ltd.

Shunsuke Hayashi

Takenori Oku

Satoshi Mizuno

Hiroshi Nishida

Kenji Ueda

Takeyoshi Sekine

Yusuke Shibata

Satoshi Hatanaka

Fumihiro Nagano

Kentaro Seo

Yuuta Sano

An information processing apparatus includes a first storage device configured to store device data output regularly or non-regularly from a device connected to the information processing apparatus; a second storage device configured to store maintenance report data related to maintenance work performed on the device; and a processor. The processor is configured to evaluate whether the device on which the maintenance work was performed operates normally, based on the device data stored in the first storage device, and the maintenance report data stored in the second storage device, to generate an evaluation result; and send a notice of the evaluation result, to a terminal device connected to the information processing apparatus.

Information processing system, information processing apparatus, and medium

An information processing system includes a storage unit that stores and associates a cause of a failure that has occurred in an electronic device, state information of the electronic device at the time the failure has occurred in the electronic device due to the cause of the failure, and a measure to be implemented in response to the cause of the failure. The information processing system further includes at least one processor that performs an acquisition process for acquiring the state information of the electronic device, and a failure diagnosis process for determining the cause of the failure that has occurred in the electronic device and the measure to be implemented in response to the cause of the failure based on the acquired state information of the electronic device.

Information processing system and failure diagnosis method

An information processing system includes a determining unit configured to determine, based on use amounts, for predetermined respective periods, of a device, whether a period during which a use amount of the device increases is present; a deciding unit configured to determine whether maintenance work is to be performed on the device in a case where the determining unit determines that the period during which the use amount of the device increases is present and to decide details of the maintenance work; and an outputting unit configured to output the details of the maintenance work. The deciding unit decides the details of the maintenance work including at least one of a check item name that is in accordance with the device and a replacement component name that is in accordance with a predicted use amount of the device in the period.

Information processing system, information processing method, and computer program product

Growing community of inventors

Kanagawa, Japan

Shunsuke Hayashi